As a Member Services Representative
You will be joining a team of highly engaged financial service professionals dedicated to providing an exceptional Member Experience and positioning Meridian’s products and services to add value to our Members’ financial wellbeing.

Member Experience

Provide a superior Member experience through the identification and promotion of products and services and where appropriate, provide qualified referrals based on identified needs.

Demonstrate perseverance in difficult situations by showcasing understanding of Members’ perspectives and creating action plans to resolve their concerns.

Ensure proper due diligence by posting all transactions accurately and promptly.

Maintain discretion and confidentiality to respect Members’ privacy.

Participate in branch activities in support of expanding the Member relationship and growing our Digital Ambassador Program.

Employee Experience

Act as an engaged teammate and trusted partner to build and cultivate internal relationships within the Member Experience teams and cross‑functional departments while ensuring achievement of Retail Experience goals.

Demonstrate empathy with colleagues by communicating thoughts and ideas openly while promoting inclusivity and a sense of belonging toward others in the workplace.

Continue individual learning and development to align with Meridian values while delivering on action plans aligned with Employee Engagement results.

Community Experience

Promote Meridian in your community by participating in community activities or events while demonstrating our values.

Support local community organizations and activities through Business Development and Valuable Neighbour Program, including planning, preparation,



and delivery of Meridian hosted community events.

Requirements

Previous work experience in a customer service role, with cash handling experience an asset.

High School diploma or relevant working experience.

Flexibility to work all scheduled hours, including some evenings and Saturdays.

Proven understanding of computer systems and programs, including Microsoft Office and Outlook.

Strong negotiation, interpersonal, written, and oral communication skills.

Effective organizational, time management, and problem‑solving skills.

Compensation
Salary Range: CAD $47,775 – $60,400 annually. Compensation for this role is based on a combination of skills, experience, and internal equity. Candidates with stronger alignment to the role’s requirements may be placed higher within the range. Your recruiter will share more information about our total rewards package during the hiring process.

Benefits

Paid vacation time and other time off.

Employer‑paid health benefits.

Defined contribution pension matching.

Financial perks including free banking and special rates on mortgages, lines of credit, and more.

Tuition reimbursement program.

Unique rewards and recognition program.

Location
This role is in office at 44 Mississaga St. E., Orillia, ON L3V 1V5.

Equal Opportunity Employment
Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

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📌 Member Services Representative - Part Time (Ontario)
🏢 Meridian Credit Union
📍 Ontario