Explore a meaningful role at CCTS as a Customer Service Representative, crucial for supporting consumers in telecom and television services. Engage with customers through calls and written communication.

Our current role is talent pooling for future openings in this full time, permanent position. Candidates who are interested in being considered for opportunities are encouraged to apply. Your strong listening and problem-solving skills will aid in effective issue resolution and customer satisfaction.

Key Responsibilities:
• Respond to live customer inquiries via phone
• Provide updates on the status of complaints
• Determine complaint eligibility according to guidelines
• Maintain confidentiality and manage sensitive data




• Contribute to impartial complaint handling processes

Requirements:
• At least a high school diploma or recognized equivalent
• Minimum of 1-year customer service experience required
• Proficient in using Windows and other software
• Comprehensive knowledge of MS Office suite
• Preference for bilingual applicants (French and English)

Bring your expertise in customer service to CCTS and help uphold our values of fairness and effective resolution.
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📌 Join CCTS as Customer Service Representative (Quebec City)
🏢 Commission for Complaints for Telecom-television Services (CCTS-CPRST)
📍 Quebec City