Overview Vacancy Status Yes - This posting is for an existing vacancy within the organization and is open to new applications. (Backfill) AI Disclosure As part of the application process, Artificial Intelligence will be used in the hiring process for this role Hybrid - This role is categorized as hybrid. This means the successful candidate is expected to report to the Markham Elevation Centre or the Oshawa Elevation Centre three times per week, at minimum (or other frequency dictated by the business). The Role Cadillac Canada is on a journey to become a Top Tier Luxury brand and is seeking a passionate, optimistic leader who will effect change in an open, interactive, inclusive, and dynamic work environment that promotes a rapid exchange of ideas and innovation. Qualified candidates who are change agents and have the passion and ambition to drive Cadillac to the pinnacle of all luxury brands are welcome here. The Cadillac Retail Experience Manager reports directly to the Cadillac National Sales Operations and is responsible for managing the strategic direction, performance framework, and future-state design of the Cadillac Retail Network, Cadillac luxury image program, Dealer performance programs, and Cadillac Certified Pre-Owned program. This role is key in aligning retail standards, customer experience, and dealer engagement with Cadillac’s broader business objectives and luxury growth ambitions. The successful candidate will be tasked with providing clear direction and leadership to a diverse team, empowering members to deliver high‑quality results through collaboration, accountability, and continuous improvement. This role is instrumental in developing a high-performing, modern dealer network that consistently meets the expectations of Tier-One Luxury customers today and into the future. Responsibilities Cadillac Dealer Facility Image Program – Subject matter expert for the Cadillac Dealership Luxury Facility Image program; Work with outsidesuppliers and support staff including architectural firm(s)



and project management teams to ensure dealers are in compliance with the critical elements of the Cadillac Image program; Communicate with globalcounterparts when required to keep apprised of upcoming Image activities; Manage guidelinesand documentation of the program; Manage Cadillac Image Assistance program to ensure budgeting, forecasting, and dealer payments are executed Cadillac Pinnacle Dealer Performance Program – Drive the ongoing evolution of the Cadillac Dealer Pinnacle Program, ensuring the rewards structure drives Tier-One Luxury standards and priority dealer behaviors; Guide program design, performance metrics, and incentive alignment to maximize dealer engagement, attainment, and business impact; Ensure alignment between Pinnacle and Cadillac’s broader retail and customer experience tactics Cadillac Certified Pre-Owned (CPO) Program – Create & seek approval for CPO Incentive proposals; Produce and manage yearly media plan with agency of record for the CPO program; Manage and adjustbudgets, including forecasting of revenue and collections from dealers Develop and Manage Cadillac Training curriculum – Lead the execution of Cadillac Academy, delivering a national dealer training curriculum that elevates product knowledge and the Tier-One Luxury retail experience; Ensure training aligns with Cadillac’s business priorities and premium brand standards, including new product launches and evolving retail capabilities; Continuously refine curriculum and delivery to drive measurable dealer performance and engagement Additional Responsibilities – Work closely with the Dealer Organization team on re-contracting,



buy sells and all other multi-brand decisions and processes affecting Cadillac branded dealerships; Keep current on similarcompetitive OEM programs; Build & maintain internal and external relationships (agencies, vendors, other gm departments, etc.); Provide input into yearly business planning Required Skills & Experience Successful completion of a University Degree or College Diploma Minimum 3 years automotive experience with a functional knowledge of Brand Image and Facility development’s impact on the shopping, buying and ownership experience Strong understanding of dealership operating processes and practices Dealer / Field Experience Excellent communication, consensus building, and meeting facilitation skills Strong interpersonal skills and able to work with various stakeholder groups Ability to effectively manage multiple assignments utilizing highly efficient time management skills High level of analytical, creative and problem-solving abilities Microsoft Office Suite expertise including but not limited to, Excel, Word and PowerPoint Experience building dashboards using visualization tools such as Power BI Self-starting, responsible, and highly motivated individual High degree of professionalism and integrity Preferred Skills & Experience Proven ability to interact effectively and professionally with team members, vendors, suppliers, dealers and leadership team Familiarity with GM brands and dealer network structure Independent self-starter Strong project management skills Attention to detail GM or other OEM Field / Dealer / Sales experience Compensation The salary range for this role is $97,800.00 to $146,600.00. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position. Benefits The goal of the General Motors of Canada total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan currently includes the following benefits, in addition to many others: Paid time off including vacation days, holidays, and supplemental perks for pregnancy, parental and adoption leave. Healthcare, dental and vision benefits including health care spending

📌 Cadillac Retail Experience Manager - $97,800 - $146,600 A Year (Oshawa)
🏢 Cadillac Canada
📍 Oshawa