Who We Are:
Nestled in the southwestern corner of Alberta, in the rugged and legendary Canadian Rockies, Castle is as authentic as it gets. Hard‑working, hospitable, and here for the powder is what we’re all about. With less than 200 employees we’re a small, passionate team of winter enthusiasts. Here, we’re all family and you will quickly find you are right at home. If this sounds like you, then we want you to join us. Our resort is not owned or operated by a large ski conglomerate; rather by a bunch of local skiers and riders who are passionate about steep terrain and outstanding snow. Operational decisions are made here (head office = the basement of the day lodge) and our long‑term direction is plotted by a group of passionate, volunteer board of directors who represent more than 200, predominately local shareholders. More Info including staff perks can be found at: https://www.skicastle.ca/employment/

Snow School Program Supervisor
Pincher Creek
Overview
Castle Mountain Resort’s Snow School is currently seeking a self‑motivated individual who is able to take an organizational and customer service role within the snow school. Reporting to the Snow School Director, this position assists with day‑to‑day operations of the snow school. This position is responsible for booking lessons, school groups and assisting with the coordination of on‑snow instructors, and perform instructional duties as required. This is a supervisory position which requires strong leadership skills. This role prepares you for a potential future career in a snow school, offering consistent hours mixed with teaching and other on‑snow duties. This role is diverse and challenging.

What We Offer You





Complimentary Castle Mountain Resort season pass

Discounted or complimentary season pass for spouse/dependents

Helly Hansen uniform (jacket and pants)

Opportunity for coaching and development of your skills

Rate is depending on certifications and experience

Private request commission

Work week varies depending on seasonal/weekly demand

Reciprocals to experience other resorts

Responsibilities

Assist with day‑to‑day operations of the Snow School

Organization and booking/sales of lessons

Scheduling and supervision of instructors and desk staff

Close out cash and balance at end of shift

Identify any potential problems and problem solve for the guest

Work as a team leader/member in a closely formed team

Opportunity to lead sessions and develop instructor training skills and technical

Assisting in operational support of resort operations as required

Continually Improving own technical skills to better serve guests

Arriving in a timely manner for your shifts, ready to teach when required

Conducting safe, fun and technical lessons to all ages and abilities

Managing splits in ability levels and a variety of group dynamics

Be polite, patient, understanding, and have a positive attitude

Helping to create amazing guest experiences

Professionalism when answering and making phone calls

Other duties as assigned





Qualifications

Passion for the ski industry and culture

A sense of teamwork and community

PSIC/CSIA/CASI Level 2+ (Level 3 Preferred) or equivalent

Above average computer skills including a good working knowledge of MS Office

Good understanding of point‑of‑sale systems

Be decisive and confident in decision making

Ability to work independently

Ability to take initiative to improve role and streamline processes during slow periods

Additional certifications are considered an asset

Work Experience

Experience in a leadership role (snow school experience an asset)

Experience teaching in an alpine environment similar to Castle Mountain

Where We Are

Castle Mountain Resort is located at the end of Highway 774, near Pincher Creek, AB. This is a remote work location. There is a communal living Staff Accommodation building on‑site for new and returning non‑supervisory, seasonal employees. More information on our location and our resort can be found at skicastle.ca

Full‑time

Work Conditions

Physically fit and able to instruct in a variety of weather conditions

Comfortable interacting with guests of different ages in a variety of instructing situations

Minimal Staff Accommodations available – Options to be discussed

Eligibility Statement

Must be legally entitled to work in Canada (December Through April)

Ability to obtain a clear Vulnerable Sector Criminal Reference Check

Equity Statement
Castle Mountain Resort is committed to fair and inclusive hiring practices. We believe in providing equal employment opportunities to all qualified applicants.

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📌 Snow School Program Supervisor (Alberta)
🏢 Tenaquip NIS
📍 Alberta