To manage a portfolio of some of Book Depot’s smaller to mid-size existing clients by acting like a strategic partner and providing an exceptional, frontline customer experience, with the goal of growing market share and selling products at high margins.

***Annual salary range is between $51,000 to $68,700, plus commission based on sales performance.

Strategic

Key measurables or activity-based leading indicators that the job is accountable for includes:

Monthly and annual sales targets for primarily our mid-size existing clients (orders of $5k-$250k)

Weekly analysis and projections on sales revenue for the upcoming 4-week period and how combined they are tracking towards targets (by account)

Sales dashboard that provides real-time sales data (by portfolio and individual accounts)

Realtime sales data on pending/shipped sales and how combined they are tracking towards targets (by account)

Collaborate with peers to share industry, client news and share best practices

Quarterly EOS Rocks

Personal development goals through Catalytic Coaching and 5-5-5’s

In addition to the strategic purpose of the role outlined above, you will:

Promote products and services

Close sales by means of excellent customer service, sales skills, and a deep understanding of the industry and client’s business strategy, with the help of an established sales process

Build on and gain deeper knowledge and rapport with clients to increase sales

Meet or exceed monthly and annual sales goals

Build and use industry-leading sales tools (SRWMS)

Study new arrivals and maintain a high level of product knowledge

Accountable to maximize sales/margins

Build industry knowledge and expertise within international shipping requirements, and keep apprised of any changes

Provide mentorship to others on leading the Wholesale Sales team’s largest and most complex accounts

Functional

Maintain positive business and customer relationships to prolong customer lifetime value





Prioritize and/or elevate client questions and concerns to increase client satisfaction

Track personal appointments, status reports, and sales

Provide weekly sales reports/updates to Sales Director

Coordinate and implement lean aspects on orders with the production team

Coordinate and assist debt collections with the finance team

Travel to meet with clients, and provide frontline support

Attend national and international trade shows

Provide product highlights to other sales reps

Provide advice & guidance to other sales reps on sales approaches and presentations

Other responsibilities as required

People and Culture

Model Book Depot’s values in all that you do and hold others accountable in maintaining the integrity of them

Enable Book Depot’s purpose-driven culture of Enchanting the Mind, that is values-aligned, family friendly, high-performing and innovative; and recognize team members who are consistently contributing to this culture

Ensure everyone is pulling together in the same direction and that you are prioritizing departmental and individual goals

Champion, influence, embrace and motivate change, with a strategic mindset for continuous improvement and scalability

Actively empower the learning and professional growth of your team through encouraging your team’s participation in Book Depot University (BDU), and also being a participant

Provide mentorship and meaningful feedback to your team

QUALIFICATIONS

Bachelor’s Degree in Business, Marketing or related field or equivalent training and experience required

Minimum 2 years’ experience in sales

Self‑motivated, results‑driven, and can work with minimal supervision

An overachiever and natural problem solver. You believe barriers present an opportunity

Ability to build rapport, ask outstanding questions, listen, and capture responses

Excellent organizational and time management skills

Systematic and highly detail‑oriented

Ability to always maintain a professional and positive service‑oriented attitude

***DUE TO VOLUME, ONLY SUCCESSFUL CANDIDATES WILL BE CONTACTS. NO AGENCIES OR PHONE CALLS, PLEASE.

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📌 Account Manager (Ontario)
🏢 Book Depot
📍 Ontario