Elevate your career as a Lead Deskside Support Analyst with a top-tier financial company. This role offers competitive pay while providing key remote and onsite support.

In this pivotal position, you will troubleshoot and resolve technical issues for a primarily remote workforce within a Microsoft-centric framework. Your expertise will ensure seamless operations across various applications and devices, focusing on end-user satisfaction through effective incident management and documentation practices.

Key Responsibilities:
• Provide deskside and remote troubleshooting support
• Manage configuration and testing of laptops and devices
• Support Microsoft 365 tools like Teams, Outlook, and OneDrive




• Document all procedures and support activities accurately
• Collaborate with vendors and internal teams for improvements

Requirements:
• Proficient in deskside support and troubleshooting techniques
• Experience with Microsoft 365 applications
• Solid communication and customer interaction skills
• Reliable for remote and onsite support
• Detail-oriented with excellent organizational skills

Utilize your technical skills to enhance the desktop support experience effectively.
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📌 Lead Technical Support Analyst Position (Ontario)
🏢 BeachHead
📍 Ontario