MacEwan University is seeking an Information and Registration Assistant for a 24‑month full‑time non‑recurring term opportunity with the School of Continuing Education.

Reporting to the Supervisor, SCE Student Administration, the Assistant serves as the first point of contact and support for all programs within the School of Continuing Education, providing accurate and timely information about course offerings and services, assisting students with registration, maintaining records with a high degree of accuracy and confidentiality, and delivering excellent customer service.

Key responsibilities

Serve as the primary resource for prospective and current students seeking information about continuing education programs

Provide detailed explanations of course offerings, prerequisites, schedules, fees, and registration policies

Use the front‑line virtual queuing system to track and manage in‑person transactions

Create a welcoming environment for students, instructors, and visitors to SCE and the Student Support Centre

Address and resolve registration or information‑related issues promptly and effectively

Maintain accurate and organized student records in compliance with data privacy regulations and university policies and procedures

Prepare and distribute class rosters, attendance sheets, and certificates of completion

Complete data entry, cashiering, and processing for fee assessments and payments, registration transactions, student information changes, etc.

Required skills

A service‑oriented approach

Excellent communication skills,



both verbal and written

A commitment to providing exemplary customer service

The ability to serve a diverse population in an empathetic, timely, and professional manner

The ability to demonstrate flexibility, patience, empathy, and tact in a dynamic environment

The ability to work independently and collaboratively in a fast‑paced environment

A detail‑oriented mindset with an aptitude for accuracy and thoroughness

The ability to assimilate and retain new information continuously

A demonstrated ability to manage multiple priorities, especially during peak registration periods

Proficiency in Microsoft Office Suite (e.g., Word, Excel, PowerPoint) and confidence in navigating other computer programs

Knowledge of PeopleSoft Campus Solutions or another Student Information System is considered an asset

Qualifications

Minimum of a post‑secondary diploma in administration, records management, or a similar focus

Minimum of 1 year of customer service experience, preferably within an academic or educational setting

Equivalent combination of education and experience may be considered

Position requirements
This position is on campus only.

Benefits

Competitive base pay

Generous vacation time

Voluntary participation in the Local Authorities Pension Plan (LAPP)

Adaptable benefits package

Continuous learning culture

Opportunities for career growth

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

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📌 Information and Registration Assistant - School of Continuing Education (Alberta)
🏢 MacEwan University
📍 Alberta