Economical is part of Definity, which includes some of Canada’s most long‑standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most cutting-edge property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

The Opportunity
Reporting to the Director, Business Development, this role is responsible for supporting day‑to‑day administrative operations while delivering a consistently positive and professional image of the company. As the first point of contact, you will provide exceptional customer service across phone, in‑person, and written interactions, ensuring a seamless and welcoming experience for clients, partners, and internal stakeholders.

What to Expect

Answer telephone calls through the reception queue while adhering to the team schedule and managing voicemails according to the operating procedures

Manage incoming / outgoing mail, courier deliveries, and office visitors

Prepare monthly invoices for approval and payment

Manage office supplies (paper, pens, toner, coffee, etc.) through inventory control and ordering as needed

Support TS as local branch contact for basic IT trouble shooting, laptop set up for lease rollovers, manage office IT inventory, distribute and collect IT assets from office staff as needed

The successful candidate is expected to work in office 4 days a week

What You Bring

High school diploma required

Proficiency with Microsoft office products

Previous administrative/ reception support experience





Solid written and verbal communication skills

Professional, friendly, and courteous in interactions with customers/coworkers

Perform well in a busy environment and take initiative

Salary Range: $45,000 - $70,900

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.

This position is being posted to fill an existing vacancy.

Interested in this role, but don’t meet every requirement? We encourage you to apply! We know from experience that a candidate doesn’t need 100% of the qualifications listed to bring incredible value to our team. We’re actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren’t just “nice to have” — they’re essential to our success.

What’s in it for you?

Company share ownership program

Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.

Pension and savings programs, with company‑matched RRSP contributions

Paid volunteer days and company matching on charitable donations

Educational resources, tuition assistance, and paid time off to study for exams

Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents

Wellness and recognition programs

Discounts on products and services

Go ahead and expect a lot — you deserve it.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by [email protected].

This role requires successful clearance of background checks (including criminal checks and leadership references).

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📌 Support, Administrative (Nova Scotia)
🏢 Definity Financial
📍 Nova Scotia