Job Description
We are looking for a Customer Service Representative. In this role you will serve as the single point of ownership for dealership computer software issues, ensuring issues are resolved in a timely and accurate manner to assure customer satisfaction.

Primary Responsibilities

Handle incoming calls and emails from internal and external customers

Communicate with customers to gather information and learn about their needs and expectations

Resolve customer issues as received, or submit a ticket for additional research

Research and troubleshoot customer tickets

Monitor individual workload and prioritize responsibilities

Train/share knowledge with team members

Use time for learning, growth, and development

Working Conditions

Repetitive office tasks (computer usage)

Sit/stand in an assigned office space for up to 2 hours at a time for an 8 hour shift

May be asked to pick up/push/pull/carry bag or device up to 20 lbs. to assist in setting up training and to work on hardware devices

Training
Classroom‑style, on‑the‑job with a mentor, and online courses

Requirements

Ability to understand and work with all PC based products





Ability to problem solve and train customers on software products

Ability to travel to the United States for additional company‑paid training, if offered

College diploma or University degree preferred

Excellent customer service skills, especially phone etiquette

Ability to think critically, analytically and problem solve

Excellent verbal and written skills

Effective team player

Perks
We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:

Medical, dental, vision, and life insurance

Pension plan (100% company match up to 6%)

Professional development and training

Promotion from within

Hybrid work schedule, based on position eligibility. Following completion of your training period, eligible associates may work-from-home up to two days per week.

Paid vacation and sick days

Referral bonuses

Non‑smoking environment promoting a healthy lifestyle

Equal Opportunity Employer
Reynolds and Reynolds is an equal opportunity employer.

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📌 Customer Service Representative Customer Service Mississauga, ON (Ontario)
🏢 REYNOLDS & REYNOLDS
📍 Ontario