Drive customer satisfaction as a Tier 2 E-Commerce Specialist at TikTok. This role is focused on managing escalations and enhancing the overall shopping experience for users and sellers.
As part of the Governance and Experience team, you will address complex inquiries from various stakeholders, ensuring they receive timely and effective resolutions. Your responsibilities also include tracking the root cause of issues, maintaining communication with sellers, and supporting initiatives that enhance the e-commerce landscape.
Key Responsibilities:
• Respond to escalated inquiries efficiently
• Identify and document root causes in the CRM
• Escalate urgent cases and follow up accordingly
• Collaborate with departments to ensure issue resolution
• Seek to improve customer experience continuously
Requirements:
• Minimum of 2 years in a customer service role
• Strong written and verbal communication skills
• Ability to thrive in quick-paced environments
• Experience with eCommerce platforms preferred
• Proficient in Microsoft Word and Excel
Enhance your problem-solving capabilities while contributing to TikTok's mission of a safe and trustworthy marketplace.
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