Join Sobeys Inc. as a Customer Care Representative based in Calgary, focusing on exceptional customer service and support. Engage with customers, resolve inquiries, and foster a culture of inclusion.
As a key player at Sobeys, you will report to the Supervisor of Customer Care, addressing customer inquiries across multiple channels including Salesforce Service Cloud. Your role involves collaborating with teams to ensure prompt resolution and maintaining our commitment to top-notch service.
Key Responsibilities:
• Handle customer inquiries using various Omni Channels
• Prioritize and triage inquiries based on guidelines
• Collaborate with cross-functional teams for resolution
• Accurately categorize the nature of inquiries
• Maintain skilled communication with all customers
Requirements:
• Strong interpersonal and communication skills
• Proven experience in customer service support
• Excellent organizational and problem-solving abilities
• Familiarity with Salesforce Service Cloud or similar tools
• Capability to build relationships across departments
Deliver exceptional customer service and enhance customer experiences at Sobeys in Calgary.
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📌 Customer Care Representative Calgary
🏢 Sobeys
📍 Calgary