Customer Care Representative (Call Centre Bilingual English & Spanish) Our Client is one of North Americas most experienced submetering providers, who brought turnkey solutions to our clients for over 15 years. They help customers effectively manage their utility consumption as we supply, install, and remotely read electricity, water, and thermal submeters. Across all building types, retrofit or recent construction, they have the knowledge, equipment, and staff to deliver a comprehensive solution from design to implementation to billing. They are focused on maintaining strong customer relationships and value team collaboration to achieve the goals.
Position Summary This position is accountable for enhancing the customer experience through providing timely, helpful, and professional assistance to customers who contact us. Must be fluent in English & Spanish. The role is facing the Canadian and US marketplace. We offer flexible work hours and hybrid working options to help balance the competing demands of work and personal life.
Responsibilities Canceling and re-billing corrections
Completing move-in and move-out field activities in the Customer Care and Billing (CCB) system.
Responding to telephone service requests in a fast-paced environment on a queue; incoming calls
Electronic customer inquiries; Processing forms, applications, and customer service requests emails




Setting up & maintaining customer accounts including various billing /payment programs
Researching, analyzing, and providing resolution to customer billing complaints
Scheduling customer payment arrangements
Recording and tracking detailed customer interactions and transactions
Qualifications Must have previous call center experience in an inbound call center environment and/or experience with direct customer interaction in a service-oriented environment.
Minimum high school diploma or equivalent experience/training.
Multi-lingual skills and previous experience in the utility industry a definite asset
Strong interpersonal skills and ability to work well in a fast-paced team environment
Clear and effective communication skills (in English -both oral & written with excellence in spelling and grammar)
Strong analytical / problem-solving skills
Ability to remain calm and professional in stressful situations
Good keyboarding skills with experience with both Word and Excel software
Experience working in multiple systems
Working knowledge in CCB Oracle system, Genesys cloud system, and Sharepoint is a definite asset
Ability to adapt to a changing environment
Strong organizational and prioritization skills

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📌 Customer Care Representative (Call Centre Bilingual English&Spanish) (Ontario)
🏢 Rubicon Path
📍 Ontario