Enhance your career as a Customer Service Liaison Lead at MacLean Engineering in Sudbury, ON, where you’ll ensure excellent service delivery and team coordination. A focus on customer satisfaction is key.

As the first point of contact for clients, this position demands at least three years of relevant experience. You will assist the Aftermarket Sales & Support Manager by scheduling resources, communicating with afterhours teams, and addressing customer inquiries or complaints promptly.

Key Responsibilities:
• Manage customer inquiries via phone and email
• Assist in coordinating team schedules and priorities
• Report on customer backlogs and stagnant orders
• Communicate with cross-functional groups to troubleshoot
• Expedite parts and service delivery to customers

Requirements:
• Completion of High School, related diploma preferred
• Minimum of three years in customer service roles
• Proficient in Microsoft Office and MRP systems
• Robust communication and problem-solving skills
• Bilingual (French/English) preferred

Drive customer satisfaction and team effectiveness at MacLean Engineering in Sudbury.
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📌 Customer Service Liaison Lead Sudbury, ON (Ontario)
🏢 MacLean Engineering
📍 Ontario