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RWAM Insurance Administrators Inc. provided pay range
This range is provided by RWAM Insurance Administrators Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range
CA$50,000.00/yr - CA$55,000.00/yr

Are you looking to work with a dedicated team of professionals making a difference in the lives of employers and employees every day? This position will be based at our head office in the rapidly growing town of Elmira, minutes from Waterloo, where you can enjoy the advantages of a small-town atmosphere with all the perks of the big city!

As a member of our team, you will enjoy a positive work environment with flexibility, professional training and a compensation package that includes comprehensive perks and a company pension. At RWAM, we embrace a people-first philosophy, and we are passionate about our customer experience and meeting the unique insurance needs of our advisors, employers, and employees alike.

About The Role

As a Bilingual Claims Customer Service Representative, you will be part of a dynamic team that provides exceptional client experience for Group Insurance clients who will primarily reside in Quebec and/or require correspondence to be in French.

Salary Range: $50,000-55,000

What You’ll Be Doing

Providing excellent customer service to internal and external clients

Manage and address in-bound phone calls, emails and voicemails





Effectively resolve Extended Health and Dental claim inquiries and determine appropriate action

Collaborate with internal teams to meet customer needs

Must work well in fast paced environment while maintaining a calm and professional manner

What You’ll Bring

Proficient (both written and verbal) in French and English is required.

Previous experience in a phone based customer service role is required

Ability to work well in a team environment

A keen eye for detail and the capacity to multi-task

Effective team player with ability to work independently

Strong Microsoft Office skills are required e.g. Word, Outlook

Navacord, and all our Broker Partners are actively committed to supporting diversity, equity, and inclusion. We serve and recognize and respect human differences and similarities. We value the diversity of people and actively encourage women, indigenous peoples, members of visible minorities, people with disabilities, and lesbian, gay, bisexual, transgender, and queer (LGBTQ2+) persons to apply. We are committed to providing accommodation upon request for applicants and employees with disabilities. If you require accommodation, we will work with you to meet your needs.

Seniority level
Entry level

Employment type
Full-time

Job function

Customer Service

Insurance

Industries
Insurance

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📌 Bilingual Customer Service Representative (Ontario)
🏢 RWAM Insurance Administrators
📍 Ontario