Senior Recruiting Specialist and Team Lead at Procom
On behalf of our Public Sector Client, we are seeking a Computer Application Support contractor for a 3‑month contract (possibility of extension).

A valid Secret clearance is required. Work is fully on‑site in the National Capital Region (Ottawa and Gatineau).

Mandatory Skills

Minimum of 6 months of hands‑on experience providing on‑site IT support to clients

Experience using and troubleshooting web/video conferencing platforms such as MS Teams, WebEx, Zoom, or Skype

In‑person experience supporting and coaching on smartphones in an office environment, not remote support

Experience using and troubleshooting MS365 products in an office setting

Scope of Work

Client‑facing role attending different workstations at various floors and site locations (Ottawa and Gatineau)

Lift computer hardware/equipment as needed

Walk floors to assess readiness of all workstations within the National Capital Region, note deficiencies and replace or add any missing or faulty hardware

Assist clients with connecting their devices (laptops and smartphones) to the wireless network and peripherals at their desks (e.g., docking stations, monitors)





Help clients connect to virtual meetings using their devices in boardrooms

Support decommissioning by removing IT equipment (e.g., printers, monitors, docking stations) and either reusing or sending it for surplus

Complete client requests

Demonstrate solid client service and relations skills, handling heavy workloads and challenging situations with courtesy, understanding, and efficiency

Create and enter relevant information into the departmental incident and problem tracking system (BMC Remedy), documenting and escalating incidents and problems to the appropriate support team when necessary

Perform basic troubleshooting and documentation of hardware and software issues related to departmental mobility tools, including laptops, remote connections/network access, and virtual private networks

Coach clients on using smartphones, including iPhones and Android devices

Contract Details
Seniority Level: Associate

Employment Type: Contract

Job Function: Information Technology

Industries: Technology, Information & Media

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📌 Sales Business Development (Manitoba)
🏢 Procom
📍 Manitoba