Accounts Receivable Associate - Reception
Join to apply for the Accounts Receivable Associate - Reception role at FirstService Residential Canada

Description
About FirstService Residential: FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada. Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top‑tier medical, dental, career training, and support for continued professional development. Experience being part of a high‑performing team with a fulfilling career in property management with FirstService Residential.

Job Overview
The Accounts Receivable Associate - Receptionist provides coverage at the reception desk during vacation periods and peak business times. The Office Manager will advise the Accounts Receivable Clerk and AR Supervisor of scheduled coverage requirements in advance whenever possible. In the event of an emergency, such as a sick day, the Office Manager will notify the AR Supervisor directly.

Responsibilities
Payment Processing & Accounting Support

Receive, sort, and enter cheque, cash, and electronic fund payments from homeowners, tenants, and other payors

Accurately input payment and banking information into the accounting system

Track incoming funds and issue receipts as required

Update homeowner and tenant information in the system

Follow established cash‑handling protocols to ensure accuracy and compliance

Customer Service & Communication

Respond to customer emails, tickets, phone calls,



and general inquiries in a timely and professional manner

Provide information and assistance to homeowners and tenants as needed

Forward inquiries to the appropriate department when resolution is not possible directly

Mail, Courier & Document Handling

Sort and distribute incoming physical mail; scan and route documents for digital distribution

Monitor and distribute faxes received via the centralized email system

Receive, coordinate, and dispatch courier deliveries

Administrative & Office Support

Perform clerical duties including filing, labeling, data entry, and photocopying

Assist various departments with administrative support as needed

Maintain office supply inventory — place orders, receive and unpack shipments, and ensure supply areas remain organized

Ensure common office spaces (kitchens, boardrooms, photocopy rooms) are clean, stocked, and well‑maintained

Collaboration & Professional Conduct

Work effectively with supervisors, managers, colleagues, and clients

Take direction and complete tasks within assigned deadlines

Maintain professional and courteous relationships with internal and external contacts

General Expectations

Demonstrate strong organization, accuracy, and attention to detail

Manage high volumes of data efficiently

Thrive in a fast‑paced environment while balancing multiple priorities

Skills & Qualifications





Prior experience in high‑volume data entry in either an office or accounting related field, with a strong focus on accuracy and speed.

Proven financial or numerical aptitude, ideally gained through prior Accounts Receivable experience for a large, complex, client‑focused organization.

Experience providing customer service and cash handling would be an asset.

Strong experience in Microsoft Excel, Word, and Outlook required.

Excellent organizational skills to manage multiple tasks and tight deadline is crucial.

High attention to detail.

Excellent verbal and written communication skills.

What We Offer
As a full‑time associate, you will be eligible for a full comprehensive benefits package including health & dental. In addition, you will be eligible for time‑off benefits, paid holidays, access to our Employee Assistance Program, Tuition Reimbursement, etc.

Compensation
Compensation: $40,000.00 - $42,000.00 per annum

Seniority level
Entry level

Employment type
Full‑time

Job function
Accounting/Auditing and Finance

Location
Vancouver, British Columbia, Canada

Equal Opportunity Statement
FirstService Residential is proud to be an equal opportunity workplace. It is our policy to promote equal employment opportunity for all current and prospective associates. This applies to all employment‑related matters, including the recruitment process, hiring decisions, compensation and benefits. We are committed to providing and maintaining a working workplace that is based on respect and preserves the dignity and rights of everyone in the organization. If you have questions before or during the application process about our equal opportunity workplace, please reach out to our Recruitment team.

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📌 Accounts Receivable Associate - Reception (British Columbia)
🏢 FirstService Residential Canada
📍 British Columbia