Western Ottawa Community Resource Centre provided pay range
This range is provided by Western Ottawa Community Resource Centre. Your actual pay will be based on your skills and experience – talk with your recruiter to learn more.

Base pay range
$47,491.00/yr - $53,482.00/yr

Position Summary
The Program Assistant, Community Support, will work closely with the Community Support Service Coordinators to provide a community and volunteer‑based approach to service delivery to older adults and adults with physical disabilities.

Principal Responsibilities And Duties

Administrative and program delivery of Meals on Wheels, Transportation, Diners Club, Foot Care, Social and Congregate Dining, Service Coordination, Enhanced Support Coordination, Service Arrangement, and/or Visiting Social/Safety services

Telephone triage requests and forward to appropriate internal staff members

Book intake appointments for Service Coordinators through Care Dove

Receive requests for service from clients and work with program partners to process service requests by telephone, online booking or in person

Support and consult with team members to ensure that services and supports are delivered and maintained meeting the individual needs of the older adult / adult with disabilities as identified in their Service /Care Plan

Collaborate with program partners to ensure consistent delivery of services

Preparing weekly route sheets for food suppliers and volunteers/ paid drivers for meals delivery

Matching/scheduling of volunteers and paid drivers for transportation, meals on wheels, foot care, and visiting social/safety

Consult with Volunteer and Student Services Coordinator to identify volunteer needs, challenges, performance and recognition

Ongoing review, update and development of Volunteer Job Descriptions

Orienting recent volunteers and paid drivers for service delivery

Provide support for volunteers and staff

Completing yearly performance appraisals with volunteers

Documenting client contact in CIMS

Data entry; pre billing checks

Invoicing clients on a monthly basis

Advocacy

Actively participate in committees regarding services available, gaps in services and issues affecting clients and their families

Community Education

Participating as a community support team member at internal and external meetings; including local and/or regional service related committees/work groups/networks

Promote awareness of issues affecting older and persons with disabilities amongst colleagues and community members

Participate as a staff member in internal and external meetings,



public relations events, fundraising events and media contacts as requested

Responding to community requests for information

Presentation to community groups as requested

Coordination of service and policy

Participate as a Community Support team member at internal and external meetings

Design, maintain and implement appropriate procedures for effective service delivery

Adopting and promoting a participatory style of planning and problem solving

Provide coverage for team members as required

Training and Development

Participate and contribute to the recognition of volunteers associated with Community Support Services

Provide training to colleagues on areas of expertise

Providing training and support to students, volunteers and team members as required

Provide opportunities for students and volunteers to practice skills and participate in the delivery of Community Support services

Ensure evaluation of service

Prepare and maintain client and information files

Prepare and maintain all necessary documentation and statistics related to responsibilities and duties on a monthly, quarterly and annual basis

Participate and contribute to the Centre’s evaluation

Participate and contribute to all CSS evaluations

Be accountable for payments, billings, petty cash and/or other financial record‑keeping related to the provision of services and client fees associated with the services

Qualifications
Education & Experience

SSW, DSW with training in Gerontology, Community Support or equivalent in education and training

Minimum two years experience in social and health services working with older adults and/or adults with disabilities

Experience working with and managing volunteers considered an asset

Knowledge of local communities served

Knowledge of and commitment to working within a community based, strength based model

Strong organizational and communication skills

Experience in program development, delivery and evaluation

Valid drivers license, access to a vehicle, adequate insurance coverage

Language Competencies

Ability to communicate fluently in English, spoken and written

Ability to communicate in French, an asset





Ability to communicate in other languages reflective of populations served is an asset

Computer Competencies

Microsoft Office Suite of Products – Intermediate

Data Base

The WOCRC values the diversity of its employees and the knowledge, skills and contributions that each brings to the organization. Our work is meaningful, fulfilling, and can be demanding, so we are committed to offering our staff compensation that is fair and competitive for our industry along with a comprehensive suite of benefits to support staff health, wellness, and financial security. Subject to status of position, we offer generous paid time off policies, including 4‑weeks annual vacation, 3‑weeks annual sick leave, salary top‑up plans, a superb Employee Assistance Program, Health, Dental and Disability Insurance, a world‑class Pension Plan (HOOPP), discounted gym memberships and a flexible, supportive work environment, we believe in providing what staff need to thrive, grow, and feel connected and included in our mission.

We are an equal opportunity employer. All employment decisions are based on business and job requirements. All qualified applicants will receive considerations for employment based on individual qualifications, without regard to age, ancestry, colour, race, citizenship, ethnic origin, place of origin, creed, disability, family status (including single status), gender identity, gender expression, record of offences (in employment only), sex (including pregnancy and breastfeeding), sexual orientation or any other status protected by the laws or regulations in Ontario.

WOCRC has an accommodation process in place that provides accommodations for employees with disabilities. If you require a specific accommodation because of a disability or a medical need, please do not hesitate to let us know how we can best accommodate you.

We thank all applicants for their interest in this employment opportunity. Please note however that, due to the volume of résumés received, only those applicants selected for further consideration will be contacted.

This is a unionized position. Terms and conditions of employment, including compensation and benefits, are governed by CUPE Local 5530’s Collective Agreement.

Seniority level
Entry level

Employment type
Full‑time

Job function
Administrative

Industries
Individual and Family Services

Referrals increase your chances of interviewing at Western Ottawa Community Resource Centre by 2x

Get notified about new Program Assistant jobs in Nepean, Ontario, Canada .

#J-18808-Ljbffr

📌 Program Assistant (Quebec City)
🏢 Western Ottawa Community Resource Centre
📍 Quebec City