Team Lead Responsibilities
Team Lead links the leadership team and sales associates by assisting in operational functions, motivating the team to exceed goals, reporting directly to the Store Manager. The role provides support and coverage to the Store and Assistant Managers in their absence, modeling selling and customer service behaviors to promote a consistent, exceptional in‑store experience.

Qualifications

1+ years related experience in a retail apparel environment; luxury retail experience a plus

Proven ability to lead a sales team; viewed as a leader among peers

Proven experience with POS management, daily banking procedures, and submitting timely reports

Solid organizational and problem‑solving skills

Passion for upholding an exceptional customer experience

Collaborate with others yet be self‑motivated

Available for varied weekly shifts, including weekends, closing, holidays

Impact You’ll Have

Demonstrate a customer‑obsessed selling culture and build brand loyalty through excellent product knowledge

Partner with store management to execute action plans that optimize results and ensure effective execution of all store operational activities





Contribute ideas and solutions to the leadership team that result in increased productivity and improved operations of the store

Assist store management in conducting new associate onboarding and training

Coach associates on customer service fundamentals and provide positive feedback

Assist in resolving customer service matters

Oversee and delegate tasks to the team to maximize efficiency of store operations

Communicate individual and/or team performance feedback to store management

Ensure the team receives scheduled breaks and/or meal periods

Create an open outward communication on the sales floor

Ensure adherence to all company policies, procedures and guidelines

Perform opening and closing procedures, and any inventory duties as directed

Why Join Roots
Roots is not only a brand, it’s a culture and lifestyle. We look for dynamic individuals who are not only interested in retail and fashion, but who enjoy challenges and share our vision for a safer, cleaner, healthier planet.

#J-18808-Ljbffr

📌 Team Lead-Retail (Ontario)
🏢 Roots
📍 Ontario