Support customers in both English and French as a Bilingual Customer Support Specialist located in Markham. Enjoy a hybrid schedule, balancing office time with remote work.

Our client is on the lookout for a dedicated Bilingual Customer Support Specialist for a one-year contract role that could lead to a permanent position. This role is essential for providing excellent service in a B2B context, processing orders, and collaborating on enhancing customer interactions across platforms. You'll make a difference in client experiences every day.

Key Responsibilities:
• Offer bilingual assistance via phone and email channels
• Process customer orders accurately and resolve inquiries
• Guide new customers through the online ordering process
• Partner with team members to elevate customer experience
• Ensure high standards of service are consistently met

Requirements:
• Bilingual fluency in English and French
• Experience working in a B2B environment
• Post-secondary degree is required
• Familiarity with SAP ECC or similar systems
• Experience in a contact center setting preferred

Bring your attention to detail and customer-focused mindset to a rewarding role!
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📌 Bilingual Customer Support in Markham (Ontario)
🏢 Quantum Management Services
📍 Ontario