Elevate customer experience in technical support with Reynolds and Reynolds. As a Technical Customer Support Representative, you will ensure customer satisfaction through efficient software issue resolution.

This role emphasizes direct communication with customers, addressing inquiries via phone and email while effectively prioritizing your tasks. You will be responsible for resolving issues, submitting tickets, and conducting research to deliver thorough support.

Key Responsibilities:
• Respond to incoming queries from customers effectively
• Gather customer data to assess their needs
• Resolve software issues or escalate as needed
• Conduct troubleshooting on reported tickets
• Prioritize and manage individual workload successfully

Requirements:
• Proficient with PC product knowledge
• Excellent problem-solving and analytical skills
• Strong customer service background with explicit communication
• Preferred degree or diploma in relevant field
• Must be open to travel for training opportunities

Utilize your skills in problem-solving and customer service to thrive at Reynolds and Reynolds.
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📌 Technical Customer Support at Reynolds and Reynolds (Ontario)
🏢 REYNOLDS & REYNOLDS
📍 Ontario