Become a pivotal part of the CDMV team as a Client Experience Manager, enhancing communication with clients and managing service inquiries. This role allows you to connect directly with clients while working in a hybrid mode.

As a key team member, your responsibility will include interacting with clients to meet their needs and documenting each interaction meticulously. With your previous experience in customer service, you will handle transactions and maintain the highest levels of client satisfaction. A strong interest in the veterinary field will also enhance your contributions.

Key Responsibilities:
• Communicate effectively with clients via multiple channels
• Document all client interactions in CRM and ERP systems




• Build trustworthy relationships with clients
• Take charge of transactions like orders and support
• Follow up regarding product recalls when necessary

Requirements:
• Two years of customer service experience required
• Must be fluent in both French and English
• Interest in veterinary medicine is a preferred background
• Asset: Diploma in Animal Health Technology
• Familiarity with Oracle ERP is advantageous

Showcase your expertise in client engagement and enhance the overall experience for CDMV clients.
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📌 Client Experience Manager at CDMV (Quebec City)
🏢 C.D.M.V.
📍 Quebec City