About Bromont Campervan
Bromont Campervan is a growing SME specializing in van rentals and conversions. We operate in a high-demand market at the intersection of experiential tourism, mobile autonomy, and van life.

What we want: to structure our operations to support growth, enhance the customer experience, and further develop the conversion aspect. We are therefore looking for an independent, organized, and solution‑oriented individual to become the owner's operational right‑hand person!

The Role
Ensure the complete coordination of rental operations and progressively contribute to the development of the conversion aspect. This position aims to structure and evolve operations to allow the owner to focus on developing the business. You will therefore have a high level of autonomy in a dynamic setting!

Main Responsibilities

Customer Experience – Rental and Conversion (before, during, after)

Answer calls and emails

Manage reservations and the calendar

Ensure pre‑departure, during, and return follow‑ups

Supervise vehicle departures and returns

Manage unforeseen events and emergencies

Coordination of rental operations

Logistical organization of departures and returns

Coordination with the person responsible for maintenance

Verification of the general condition of the vans

Preparation of vehicles (as needed, especially in high season)

Maintenance of a uniform quality standard

Structuring and improving processes

Implementation of checklists and simple procedures

Standardization of customer responses and follow‑ups

Optimization of management tools and the dashboard

Documentation of procedures to ensure continuity





Support for the conversion component

Supply of materials and parts

Organization of filing systems

Logistical support for the technician

Participation in the improvement of layout processes

Contribution to the company's development

Coordination with suppliers

Management of daily priorities

Support for operational decisions

Active participation in the company's growth

Desired Profile

Highly organized and structured

Autonomous and capable of making decisions

Comfortable with customer service

Capable of managing multiple priorities simultaneously

Comfortable with digital tools (MS Office and management tools)

Assets

Basic knowledge of mechanical or design skills

Interest in van life and sustainable tourism

Experience in coordinating operations or managing SMEs

Schedule & Conditions

5 days/week

Approximately 40 hours/week

Some weekends depending on bookings

Partial remote work possible

Two consecutive days off per week

Conditions

Full‑time, permanent position

Competitive salary based on experience

Additional compensation related to availability during peak season

Salary progression possible based on role growth

What We Offer

Strategic role in a growing SME

Real autonomy and influence

Direct collaboration with the Owner

Opportunity to co‑create the evolution of the position

Dynamic, practical, and results‑oriented environment

Potential career development
The position is expected to evolve with the growth of the conversion component. Increased involvement in the overall structuring of operations is planned in the medium term.

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📌 Operations Coordinator – Leasing and Development (Quebec City)
🏢 Bromont Campervan
📍 Quebec City