Founded in 2017, TripArc is a $750 million privately held company that powers the top Travel Agencies and Tour Operators in North America. Our expansive and growing network empowers seamless access to a comprehensive range of travel options and services globally with over $750 million transactions annually – all at the industry’s best rates.

As an industry leader in technology, purchasing, finance, HR and marketing, we know how to deliver solutions to travel professionals in the most effective way possible. With deep experience in partnering with two leading brands in the luxury travel space – Kensington Tours and Travel Edge – TripArc has real insight into the needs of tour operators and travel agencies today.

TripArc’s goals are simple. To make our network of over 1400 travel entities more profitable, efficient and help them create truly unique travel for their clients.

About the Role
At TripArc Inc., we are looking for a Platform Support Analyst I, who will be an essential part of the support team. Your primary focus is to ensure the smooth operation of the Azure cloud-based proprietary applications while providing outstanding support to our 1600+ valuable travel experts.

What You’ll Do

User Support: Take ownership for addressing user inquiries, issues, and requests related to the platform applications raised by users

Manage Escalations: Escalate tickets to the development team and ensure an end-to-end resolution for users

Documentation: Create and maintain comprehensive documentation, including knowledge base articles to assist users and support colleagues

Communication: Communicate effectively with cross-functional teams, developers,



and stakeholders to report and elevate issues when necessary

Training: Assist in training sessions for end-users to ensure they are proficient in using the platforms and their features

Monitoring: Continuously monitor the applications’ performance and proactively identify potential issues before they impact users

Feedback Collection: Gather user feedback and suggestions to contribute to the ongoing improvement and enhancement of the platforms

Who You Are

The ideal candidate must have at least 1 year experience in application support or technical support

The candidate should possess robust problem-solving and troubleshooting skills

An analytical thinker with excellent communication and customer service skills

Familiarity with software support processes and ticketing systems

Ability to work collaboratively in a team-oriented environment

Should be able to work in shift rotation, including weekend

Intermediate to proficient level of “Technical Skills” required

What You’ll Bring

Understanding of REST API

Understanding of application log monitoring platform like Dynatrace or similar

Understanding of SQL and RDBMS like SQL server or similar

Functional understanding of Active directory

Understanding of programming languages like .Net and frontend angular or similar





Understanding of webserver like IIS or similar

Understanding of cloud platforms like azure or similar

Understanding of ITIL incident management and ticketing tool like ServiceNow or similar

What We’re Looking For

Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field

Strong analytical and problem-solving skills

Good written and verbal communication (customer-facing)

Ability to work in shifts including weekend

Attention to detail and documentation discipline

Shift Model

Team Coverage: 12 hours/day (8 AM – 8 PM)

Days: 365 days/year

Model: 2 rotating shifts with some overlap (Shift 1 - 8 AM to 4 PM , Shift 2 - 12 PM to 8 PM)

We provide a competitive compensation package with a strong pay for performance rewards approach. Employees have the opportunity to participate in incentive programs and compensation tied to business and individual performance. The expected base compensation for this position is $50,000.

The actual compensation may vary depending on local market conditions, geography and relevant job‑related factors such as knowledge, skills, qualifications, experience, and education/training.

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation due to a disability at any stage of our hiring process, please advise us when completing your application.

We thank all candidates for their interest; however only those selected for an interview will be contacted.

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📌 Platform Support Analyst (Ontario)
🏢 TripArc
📍 Ontario