ResponsabilitésLead the execution and achievement of the business customer / partner experience targets by coaching and modelling appropriate behavior and executing on plans to continuously improve customer experienceAct as part of the team in resolving customer operational and credit issues to deliver a positive customer experienceChampion use of sales platform to build a robust understanding of our customer's/target's needs, industries and marketsLead and manage Account Managers in developing creative and competitive solutions that meet all the customers' needsSet service and control standards aligned to overall business objectives and oversee / monitor deliverable and resultsDevelop and maintain relationship with internal and external partners for the purpose of delivering optimal customer serviceConstantly build knowledge of the market, customers and broader economic factorsDevelop and maintain centre of influence strategies and relationshipsIdentify and respond to changes in the business environment, establishing action plans to address customer issues and prioritiesPrimary escalation point for significant sales matters/ risk matters / exceptions for Account ManagersIdentify customer/prospect referral opportunities to internal Bank partners that meet customer needsEnhance TDBG brand by participating in network eventsContribute to the development and implementation of the business plan, goal setting, growth strategies and coaching for the UnitBuild new relationships and deepen existing customer relationships by consistently following the Business Banking Relationship Methodology (BBRM) and coach team to do the sameMeet or exceed business targets for the UnitNegotiate to maximize profitability of relationships with existing customers based on the customer risk profile.Coach team members in assessing credit requests to determine risk and make appropriate recommendations to stakeholders / team members for structuring the creditEnsure team is referring full range of products to existing and new customers, to maximize returns and retention of relationships in line with customer risk profileActively refer to other business partners both within Business Banking and across TDBG and respond effectively to reciprocal referralsEnsure all staff are knowledgeable of and operate within the applicable regulatory and compliance guidelines/policies and procedures and ensure staff complete required compliance attestations/training within required guidelinesProtect the interests of the organization – identify and manage risks,



and elevate non-standard, high risk transactions/activities as necessaryEnsure employees are knowledgeable and assume responsibility to minimize operational and regulatory risk by complying with Bank and Industry Code of ConductUnderstand changing market conditions and remain knowledgeable of relevant industry issuesMaintain a culture of risk management and control, supported by effective processes in alignment with risk appetiteCultivate and model the Colleague Promise to support colleague growth, and a culture of care; make an impact atwork and in our communities by leading with authenticity and supporting well being to represent TD's brandConnect the alignment of colleague's contributions with the TD Shared CommitmentsBuild and retain an engaged and diverse team that embraces diversity of thought, creativity and curiosity; where every colleague and customer are valued, respected, and listened to; committed to a common goal and collaborate to move with speed and get things doneDemonstrate inclusive leadership by taking meaningful action with intention to support colleagues and customers across all dimensions of diversity, including those from underrepresented communities, being actively anti‑racist, attracting and retaining diverse slate of candidates, nurturing mutual respect, inclusivity of thought and collaboration to drive successful resultsSustain, identify strong talent, recruit and develop a diverse talent pipeline of qualified workforce to innovate and maximize individual strengths to lead to a better business outcomeEnable colleague growth by encouraging colleague development to achieve career and business objectives; ensuring timely feedback, engaging appreciation and recognition to all colleaguesEnable a continuous learning culture by proactively seeking, listening, and actioning feedback from peers within the colleague listening opportunities to continuously improve the colleague experience and grow your personal leadershipFoster an environment that promotes sharing of knowledge, information, skills,



and subject matter expertise among the team; ensure timely management and escalation of issues and create opportunities to collaborate with other functions and teamsLead your team through change and create an environment where teams feel psychologically safe to challenge current practices by modelling resiliency and flexibility, communicating a compelling vision with clarity and empowering colleagues to drive innovationContribute to the development of business segment and/or enterprise functional strategic priorities within their operational area or field of specialty that drive resultsDevelop annual and/or long-term plans for own area that are aligned with enterprise-wide priorities, reinforcing a focus on results that align to One TDFoster a high‑performance culture by setting team targets and objectives, promoting and facilitating on‑going feedback/coaching and conducting Quarterly Check‑Ins for all colleagues to drive accountability and business resultsManage employees in compliance with all human resources policies, procedures and guidelines of conductOversee, lead, and coach a team of Commercial Account Managers while growing talent, developing skills and capabilities to achieve career goals and business resultsOversee credit management and sales function for moderate to highly complex commercial accountsProvides coaching, mentorship and guidance within area of expertiseManages and oversees the overall discipline and strategy for the respective areas while aligning to the enterprise best practicesStrategic partner to leadership team on the management of portfolio and unit profitability and accountability, with deep industry, external / internal, enterprise knowledge, recognizing and anticipating emerging trends and identifying operational efficiencies and opportunities with other business management / enterprise areasInvolved in key strategic discussions related to strategic roadmap and/or deliverables/ frameworks/ short to long term goals etc.Set operational team direction and collaborate with others to execute on unit goalsFocus on longer‑range planning for business area (e.G. 12 months or greater)Develops and implements new and innovative approaches to the sales process, including negotiation of terms and approaches to account management – provides expert advice internally and externallyGenerally, reports to the Unit LeaderQualificationsUndergraduate/Graduate degree and/or10+ years of relevant experienceLocationLethbridge, Alberta, CanadaHours37.5Salary$109,800 - $155,000 CAD#J-18808-Ljbffr

📌 Dir. Princ., Services Commerciaux - C$109,800 - C$155,000 A Year (Toronto)
🏢 Tdbg
📍 Toronto