Industry: Customer Service/Technical Support

Why consider this job opportunity

Competitive salary and potential for bonuses and incentives

Opportunities for career growth and personal development

Comprehensive benefits package, including retirement savings plan and medical, dental, and vision insurance

Work-from-home convenience with provided technologies

Company culture focused on diversity, equity, and inclusion

What to Expect (Job Responsibilities)

Handle customer inquiries and issues via inbound/outbound calls or internet communication

Utilize call flow guide to provide assistance and resolve problems

Document and retrieve information in databases

Offer additional products and services to support customer success

What is Required (Qualifications)

Fluent in both English and French

High school diploma or GED

Minimum of six months of customer service or sales experience

Quiet and distraction-free work environment for remote positions





Strong computer navigation and technology skills, familiarity with iOS and/or macOS preferred

High-speed internet and smartphone

How to Stand Out (Preferred Qualifications)

Type of experience or interests

Years/months of experience

Required education/licensing/certifications

Proficiency in fast-paced multitasking

Eagerness to learn new technologies

Personal qualities/skills significant to the role (tech, service, etc.)

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📌 Customer Service / Technical Support Representative-Remote (Bilingual: French/English) (Ontario)
🏢 Concentrix
📍 Ontario