Industry: Customer Service/Technical Support in the Remote Workforce

Why consider this job opportunity

Competitive salary based on the position offered

Incentives and performance‑based bonuses

Paid training

Opportunities for personal and professional development

Comprehensive benefits package including retirement savings plan, medical, dental, and vision insurance, and employee assistance program

What to Expect (Job Responsibilities)

Handle customer inquiries and issues via inbound/outbound calls or internet communication

Utilize call flow guide to provide assistance and resolve problems

Document and retrieve information in databases

Offer additional products and/or services to support customer success

What is Required (Qualifications)

Fluent in both written and spoken English and French

High school diploma or GED

Minimum of six months of customer service or sales experience

Quiet and distraction‑free work environment for remote positions

Exceptional service skills





Robust computer navigation and IT knowledge; familiarity with iOS and/or macOS preferred

High‑speed internet and smartphone

How to Stand Out (Preferred Qualifications)

Type of experience or interests

Years/months of experience

Required education/licensing/certifications

Proficiency in fast‑paced multitasking

Eagerness to learn new technologies

Personal qualities/skills important to the role (tech, service, etc.)

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📌 Customer Service / Technical Support Representative-Remote (Bilingual: French/English) (Alberta)
🏢 Concentrix
📍 Alberta