Why consider this job opportunity
Competitive base salary and performance-based incentives
Opportunities for career growth and personal development
Comprehensive benefits package including retirement savings plan, medical, dental, and vision insurance, and employee assistance program
Work-from-home convenience with company-supplied technologies
Company culture that values diversity, equity, and inclusion

What to Expect (Job Responsibilities)

Handle customer inquiries and issues via inbound/outbound calls or internet communication

Utilize call flow guide to provide assistance and resolve problems

Track and document customer information in databases

Offer additional products and services to enhance customer success

What is Required (Qualifications)

Fluent in both written and spoken English and French

High school diploma or GED

Minimum six months of experience in customer service or sales

Quiet and distraction-free work environment for remote work





Solid computer navigation and technical skills

High-speed internet and smartphone access

How to Stand Out (Preferred Qualifications)

Experience with iOS, macOS, or similar technology

Proficiency in multitasking and fast-paced environments

Eagerness to learn new technologies

Strong customer service and problem-solving skills

We prioritize respecting candidate privacy and championing equal-opportunity employment. Central to our mission is partnering only with companies that echo this commitment. We strive to foster a fair, transparent, and secure hiring environment for all. Should you encounter any employer not adhering to these principles, please bring it to our attention immediately.

Talentify isn't the EOR for this position. Instead, our role in this specific opportunity is to link outstanding candidates with a top-tier employer.

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📌 Customer Service / Technical Support Representative-Remote (Bilingual: French/English) (Alberta)
🏢 Concentrix
📍 Alberta