Kaycan has an exciting career opportunity for a Customer Service Representative based in Dartmouth to join our team. This is a great chance to join a Top Employer and contribute to our growth and success.

Schedule: Monday to Friday
Status: Full Time, permanent, On-site

Here’s what you’ll be responsible for in this role

This position is responsible for ensuring that all incoming customer/sales calls, in person orders and e-mails are serviced thoroughly and professionally, by following through on quoted delivery dates, pricing and resolving customer concerns at one our busiest branches. You will work with a great branch team to deliver the following:

Understand customer needs and advise best solutions for a positive customer experience;

Address client inquiries regarding order status and complete order adjustments in a timely manner and creating new customer accounts for sales team;

Verify pricing and availability of product with outside sales/customers. Adjust pricing for customers when necessary and apply refunds/returns for customer accounts;

Liaise with head office and other branches from across Canada to solicit inventory to meet customers’ needs;

Updating, referencing, and maintaining customer accounts in our inventory/CRM system;

Enter orders for other branches in accordance with procedures for special materials and interbranch shipping;

Updating and referencing the company’s CRM system (Oracle);

Supply and inform clients of pricing, credit terms as well as entering orders in system;

Investigate and troubleshoot customer service issues and offer solutions to our customers achieve their goals;

Other duties as required.

Is this job for you ?
Here is what’s important to have to apply:

Team player with excellent customer service skills;

2-3 years of experience in a similar role including in-person customer service;





Attention to detail and strong data entry skills;

Very good computer skills and experience with MS Office, data entry and databases;

Well-organized with strong leadership skills;

Excellent verbal and written communication skills;

Ability to multi-task and work in a rapid-paced environment.

A little more about us
Kaycan is a subsidiary of Saint-Gobain -- the world’s largest building materials company with a 360-year legacy of innovation and growth. Saint-Gobain group is leader in sustainable product development and environmental stewardship. We’re proud to that Saint-Gobain North America was recognized by Top Employers institute as on the best workplaces in North America & Canada.

Advantages in joining us
We provide unique options to fit your unique lives! Our Total Rewards Program offers a total approach to well-being!

Our amazing benefits and programs include, but are not limited to:

Excellent healthcare options: Medical, vision, prescription & dental;

Family Focus & Balance: Parental leave, paid time-off, and Employee Assistance Program;

Financial Security: Company-funded Retirement Accumulation Plan - Registered Retirement Savings Plan (RRSP), Deferred Profit-Sharing Plan (DPSP), Tax-Free Savings Account (TFSA) andEmployee Stock Purchase Program (PEG);

Tuition Reimbursement: Continuing education for every season of your career

Employee Recognition Programs;

LiveWell: Rewarding you for living a healthy lifestyle;

Be Well Be You : Our comprehensive benefits, resources, and programs platform to help you and your family be well, wherever you are in life (Emotional, Physical, Financial, and Social);

Pet insurance options: Insurance plan & prescription discount program for your furry friends;

Perks & Savings Program : access to thousands of gift cards, in-store and online discounts, as well as cashback offers.

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📌 Customer Service Representative (Nova Scotia)
🏢 Saint-Gobain
📍 Nova Scotia