Roam is building the future of urban mobility by making vehicle access seamless, flexible, and technology-driven. We operate a large fleet across Ontario that serve customers across multiple cities, combining exceptional operational execution with a customer‑first approach.
We're looking for an Operations Associate to join our Ottawa team and work directly with the City Manager to ensure our fleet and daily operations run smoothly.
The Role As an Operations Associate, you'll be responsible for supporting day‑to‑day fleet operations, vehicle readiness, customer support, and field execution. This is a hands‑on role for someone who enjoys problem‑solving, working independently, and taking ownership of operational excellence.
You’ll play a key role in ensuring vehicles are available, clean, secure, and ready for customers while helping improve operational efficiency across the city.
Responsibilities Support daily fleet operations across Ottawa
Coordinate vehicle movement, staging, and deployment
Conduct vehicle inspections and quality control checks
Ensure vehicles are cleaned, fueled/charged, and customer‑ready
Assist with fleet maintenance scheduling and vendor coordination
Monitor operational KPIs and report issues to the City Manager
Support customer issue resolution and field‑based troubleshooting
Track and manage vehicle documentation and compliance requirements
Work closely with cross‑functional teams to improve operational performance




Identify opportunities to improve processes and reduce operational costs
Qualifications Required 1+ years of experience in automotive, fleet management, transportation, logistics, operations, or a related field
Solid attention to detail and ability to manage multiple priorities
Comfortable working both in the field and from an office environment
Excellent communication and organizational skills
Valid G‑class driver's license with a clean driving record
Ability to work independently and take ownership of responsibilities
Comfortable using mobile apps, spreadsheets, and operational software
Preferred Experience in the car rental industry
Experience managing vehicle fleets or transportation operations
Customer service experience
What We're Looking For A proactive self‑starter who enjoys solving problems
Someone who thrives in a fast‑paced startup environment
Strong operational mindset with a focus on execution
Team player who is willing to roll up their sleeves and help wherever needed
Passion for mobility, transportation, and innovative technology
Why Join Roam? Opportunity to help build and scale operations in a growing market
Work directly with city leadership and have a visible impact
Fast‑paced startup environment with significant growth opportunities
Collaborative and mission‑driven team
How to Apply Interested candidates should submit their resume along with a brief note outlining their relevant experience and interest in joining Roam.

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📌 Operations Associate - Ottawa (Quebec City)
🏢 Roam
📍 Quebec City