Position Title
Hearing Care Co-ordinator (HCC) – Sherwood Park, AB (Maternity Leave Contract)

Job Duties And Responsibilities

Greets customers when they enter

Answer phone/make phone calls for various purposes

Confirm appointments

Schedule appointments for assigned office and/or any applicable out of town clinics

Manage incoming phone calls, deliver and return messages

Outbound calls to our patients for various purposes

Scheduling to maximize test opportunities for the office and any out of town clinics

Order and sell products

General office and administrative duties

Pull charts for customers scheduled for hearing tests or other appointments

Stock shelves (batteries, pamphlets, supplies etc.)

Invoicing for hearing aids and other products or services

Customer information entry into clinical management system

Prepare the out of town clinic schedules for the Hearing Care Professionals to take with them

Receive hearing aid repairs and enter appropriate information into the system

Receive mail, process incoming payments and distribute mail

Mail batteries/supplies on customer request

Mail hearing aids when requested

Perform follow up activities with customers and other leads

Be able to accurately process all clinic forms as they relate to customer care (i.e., customer records,



financial forms, and insurance contracts where applicable).

Develop and execute lead generation test opportunities through business networking and outreach within the community

Manage customer database and call list

Submit insurance claims and follow-up with insurance plans where applicable

Manage account receivables and payables

Cash management including making bank deposits and balancing out sales media

Make sales calls to help generate business

Assist the Hearing Care Professionals

Perform a variety of cleaning duties to maintain a clean work workplace and clean patient care areas

Follow all Beltone corporate policies and procedures

Desired Qualifications

High School diploma or equivalent is required

2 years of previous office experience is preferred

2 years of previous sales and customer service experience is preferred

Must be well organized and able to multitask effectively

Must have the ability to communicate effectively in English, verbal and written

Must be proficient in MS Office and possess good computer skills

Must have the ability to sit at a desk for 70%-90% of the work day

Must be self-motivated and highly organized

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📌 Hearing Care Co-ordinator (Maternity Leave Contract) (Alberta)
🏢 Beltone
📍 Alberta