Overview
Accountable for providing professional representation of Konica Minolta Products, Services & Solutions to prospective and existing customers specific to the Shared Service Canada WTD Printing Products National Master Standing Offer. The role will assist with activities required to support the compliance and deliverables as outlined in the contract terms and conditions, and meet monthly, quarterly, and yearly targets. The position supports clients through phone, email, and portal activities each day assisting with the administration and support of the WTD contract.

Responsibilities

Support all incoming inquiries and requests from departments and agencies who utilize the WTD NMSO Contract.

Provide customized price quotes to Government of Canada departments and agencies following the structure of the NMSO catalogue pricing model.

Vet all incoming NMSO orders to ensure accuracy of data.

Collaborate with administrative team to process orders.

Track and report order progress through to final deployment.

Maintain contact with current customers to ensure client satisfaction and identify potential opportunities and upgrades.

Effectively manage and develop relationships with various lead sources.

Create and prioritize strategic target account lists and initiatives within defined departments and agencies.

Provide prompt and diligent follow‑up of all sales leads.

Maintain detailed account activity records in CRM.

Support Federal Government Program Manager with day‑to‑day contract maintenance activities.

Assist with Quarterly Catalogue Price Refresh Activities, working with Government Program Manager and Pricing team.

Assist with catalogue maintenance as instructed.

Prepare and report on sales activity within the WTD Catalogue.

Monitor KM and competitive positions in all categories on the WTD Catalogue to ensure eligibility status.

Assist the Account Manager and Government Program Manager with DISO related responses.





Review data prior to uploading to Service Delivery Portal.

Provide Service Delivery Portal training and assist clients with portal related questions.

Represent Konica Minolta ethically to clients ensuring transaction details are clearly understood by both parties.

Attend scheduled meetings with existing clients when requested to provide support and assistance with identified action items.

Other Duties/Projects

As assigned

Provide guidance and support to clients navigating portals and ordering processes.

Qualifications

Security Screening Requirement: Must be eligible to obtain and maintain a Secret Reliability Status personal security clearance with the Government of Canada. Employment is conditional upon obtaining this status.

Ability to work independently and multi‑task in a fast‑paced environment.

Demonstrate high skilled composure when managing urgent client escalations to ensure superior customer satisfaction.

Professional and responsive sales‑oriented approach to all matters.

Approach every opportunity to drive business growth.

Proficiency in MS Office suite with a strong competence in Excel.

Fully bilingual in French & English (preferred).

Post‑secondary education or equivalent work experience.

Former inside sales, tele‑sales or call‑center experience is an asset.

Experience and knowledge with Government Sales and Contract Management.

Experience in the IT or Office Equipment Industry preferred.

Compensation Range
CAD $48,490.52 – $69,704.00 per year.

Equal Opportunity Employer Statement
Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

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📌 Représentant(e) aux ventes internes bilingue – Programmes gouvernementaux/Bilingual Inside Sale[...] (Ontario)
🏢 Konica Minolta Business Solutions Canada
📍 Ontario