Responsibilities

Protect the integrity and security of customer account information

Apply technical, product or process knowledge within varied situations

Shape a positive customer perception of Canadian Tire

Build customer confidence in our ability to provide service

Maintain accurate customer information

Develop effective relationships to contribute to a positive work environment

Understand and service customer needs – "owns the moment"

Look for ways and apply new ideas to keep customers for life

Take opportunity to provide customers with relevant products & services

Take responsibility for continuous learning and development

Qualifications and Experience

Fluent in both French and English

Minimum one year of customer service experience in retail, fast food, hotel or hospitality industry (or similar)

Excellent verbal and written communication skills

Superior problem‑solving abilities and solid decision‑making skills

Active listening skills

Computer knowledge and experience

Demonstrated passion for driving an exceptional customer experience

Demonstrated aptitude to learn and support basic browser‑based functions

Position Details
Part‑time role with full‑time training hours, Monday‑Friday 8 AM‑4 PM.



The role requires residency in Ontario; it cannot be conducted remotely outside Ontario.

The position is bilingual; English‑only applicants may apply only if they meet all other criteria.

Compensation and Benefits
Salary starts at $23.59 per hour with annual review.

Comprehensive advantages and retirement programs

Performance incentives and Continuing Education Programs

Other perks to support well‑being

Career growth opportunities and product discounts

Schedule & Availability
Hours of operation: 8 AM–8 PM, Monday to Friday; 8 AM–6 PM Saturday and Sunday. Shift schedule varies; primarily evenings until close and weekends. Availability required on days, evenings, and weekends.

Pre‑Employment Conditions

Reference check

Credit check

Criminal background check

Sanctions & PEP screening

EEO Statement
We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity‑seeking groups including people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond.

Accommodations
Should you require accommodation in applying for this role or throughout the interview process, please let us know when contacted and we will work with you to help meet your needs.

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📌 Bank Customer Service and Retention Representative - Bilingual (Ontario)
🏢 Canadian Tire Corporation
📍 Ontario