ODSP Employment Services Project Assistant
The Career Foundation’s Disability Employment Services program is dedicated to supporting job seekers accessing the Ontario government’s Ontario Disability Support Program (ODSP). Our program offers comprehensive services to these job seekers, including job search assistance, job matching and placement, job coaching, retention support, and more.

Position Type: Full‑time (37.5 hours per week) contract until August 31, 2027.

Starting Salary: $52,000.00 annually (or $53,000 if the successful candidate holds a master’s degree, full bilingualism in French, or full proficiency in Sign Language).

Location & Travel: The position is based at The Career Foundation’s York office near Weston Rd. & Lawrence Ave. W. The role requires regular travel to other locations, including other Career Foundation offices and stakeholder sites within the communities served.

On‑Site Requirement: The successful candidate will be required to work on‑site at our York office location on a full‑time basis (Monday to Friday).

Vulnerable Sector Check: An offer of employment will be contingent on providing an acceptable Vulnerable Sector Check (VSC).

Responsibilities
Customer Service

Delivers an exceptional client experience from the first interaction, fostering a welcoming environment where clients feel valued and eager to participate in the program.

Provides exceptional customer service at front‑desk reception, greeting walk‑in and scheduled clients and assisting with the registration and check‑in process.

Facilitates initial eligibility screening for clients and prepares proper documentation.

Reviews and processes client referrals from various sources, ensuring compliance with engagement standards and booking protocols.

Provides clients with general job search resources and support, such as assistance with creating new email accounts, navigating online web forms, and other support services.

Manages online appointment calendars, scheduling an adequate number of client intakes for the team.

Receives incoming calls, provides program information, and redirects calls to appropriate extensions.

Assists clients with general troubleshooting as needed in the office’s Resource and Information Area.

Maintains the office’s job posting board, meeting rooms, and other shared spaces.

Assists with preparation and facilitation of events at the organization, including open houses, job fairs, and other events.

Assists in scheduling new clients for assessments and workshops.

Communicates with partners to maintain effective referral and reporting relationships.

Monitors and responds to live messages submitted via the Career Foundation’s website chat function on a rotational schedule.





Supports the Program Coordinator with onboarding volunteers.

Performs other relevant duties as assigned.

Program Support, Outreach, and Engagement

Conducts outreach to eligible clients and employers to promote the program and help ensure a steady stream of intakes, while building relationships with employers to secure job placement opportunities for clients.

Supports the team with job development, placement, and retention initiatives as assigned.

Conducts client intakes, group workshops, job coaching, and retention strategies to help clients succeed.

Provides support and collaborates with team members in managing disability cases.

Arranges for disability support equipment or tools as needed for client success.

Performs other relevant duties as assigned.

Administration

Enters and submits approved financial claims for client supports and employer placement incentives using online systems.

Maintains client data and service histories in online systems with total accuracy.

Maintains hardcopy and electronic client files according to audit standards and funder requirements, completing checklists and ensuring that all documentation is audit‑ready.

Communicates with staff members for pending data required for client files from their caseloads and ensures that subsequent information is updated on file.

Performs the full process required for client file closures, including data verification, binding, and filing.

Supports the Program Coordinator to prepare various reports and cross‑references statistics with internal trackers.

Prepares financial claims utilizing Power BI, Microsoft Excel, and other software, ensuring timely entries into trackers and systems.

Performs other relevant duties as assigned.

Qualifications & Skills

Post‑secondary diploma or degree in Administration, Career Development, Psychology, Social Services, or another related field; an equivalent combination of education and experience is required.

Minimum of 2 years of direct experience in a similar capacity, including program administration, community engagement, and frontline customer service.

Direct experience working with persons with disabilities within the employment services industry; candidates with this experience will be prioritized.





Valid Ontario G driver’s licence and a reliable vehicle for frequent and regular travel.

Strong analytical and attention‑to‑detail skills, and counselling‑informed communication skills.

Proven track record in a results‑driven environment, with experience meeting targets.

Outstanding customer‑service skills with a professional, warm, and friendly attitude in all interactions; high respect for diversity.

Excellent verbal and written English communication skills; fluency in a second language is an asset.

Exceptional relationship‑building skills, with proven ability to develop rapport with individuals from diverse backgrounds and stakeholder groups.

High emotional intelligence, demonstrating patience, empathy, and connection with clients of varying experiences and needs.

Excellent time‑management and organizational skills, with ability to multitask, meet deadlines, and achieve targets.

Strong problem‑solving and conflict‑resolution skills.

High ethical and confidentiality standards, with proven experience handling sensitive information.

Proficiency in Microsoft Office Suite and Microsoft 365 applications, including Outlook, Teams, and SharePoint.

Demonstrated aptitude for learning recent technologies and systems; prior experience using case‑management systems (e.g., FFAI, CaMS) is a strong asset.

Flexibility to work outside regular business hours, including evenings and weekends, as required during peak periods.

Strong work ethic, with ability to multitask while maintaining a positive and proactive attitude.

Demonstrated ability to remain flexible and resilient, adapting quickly to changing priorities while maintaining trust and positive working relationships.

Benefits

Competitive compensation

A comprehensive health benefits plan, including massage therapy, naturopath services, travel coverage, and more

Employee & Family Assistance program

Employee wellness initiatives

Paid days off for religious observance purposes

Paid days off for personal wellness purposes

The Career Foundation’s Commitment
The Career Foundation is committed to diversity and inclusion and aims to create a healthy and rewarding environment for all. We welcome applications from qualified individuals who represent the diversity of the people we proudly serve, including but not limited to visible minorities, women, persons with disabilities, Indigenous peoples, and individuals of all genders and sexual orientations. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), we are committed to accommodating applicants with disabilities throughout the recruitment process and will work with candidates requesting accommodation at any stage of the hiring process.

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📌 ODSP Employment Services Project Assistant (Ontario)
🏢 The Career Foundation
📍 Ontario