Unlock your potential as a Technical Support Specialist in the cybersecurity sector. Bring your problem-solving skills to support high-profile customers effectively and assist in troubleshooting endpoint security solutions.

This role offers a unique prospect for someone with 5+ years of technical support experience, specializing in networking and security. You’ll be responsible for managing escalations, conducting thorough analyses, and contributing to documentation efforts, all while evolving into a subject matter expert. Your understanding of security trends and protocols will be crucial in addressing customer needs.

Key Responsibilities:
• Provide exceptional support for Fortinet’s Endpoint Detection products
• Act as a point of escalation for complex customer cases




• Analyze configurations and recommend corrective actions
• Deliver customer education on product features and security
• Collaborate with engineering for product improvement

Requirements:
• 5+ years in technical support or sysadmin roles
• Strong working knowledge of Windows, macOS, and Linux
• Expertise in network protocols and troubleshooting techniques
• Relevant security certifications are desirable
• Excellent communication and customer management skills

Embrace the challenge of becoming a trusted resource in cybersecurity while providing top-tier support and fostering customer relationships.
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📌 Technical Support Specialist Focused on Endpoint Solutions and Security (British Columbia)
🏢 Fortinet
📍 British Columbia