Senior Product Manager - SMB Wireline Ordering & Channel ExperiencesLocation: Toronto, ON, Canada; Vancouver, BC, CanadaJob Function: MarketingStatus: Full TimeDescriptionWe are the TELUS Business Solutions Product Team, a dynamic, entrepreneurial, and engaged team driven to serve business customers. As part of the broader Product & Customer Experience portfolio, the SMB Channel Experience Development team’s mandate is to design and develop tools and processes that facilitate a simple ordering experience for frontline-facing sales channels. We work cross‑functionally to build best‑in‑class experiences while ensuring a positive customer experience.What we’ll accomplishWe are searching for a Senior Product Manager to drive our SMB wireline ordering roadmap forward. In this role, you will own the system delivery of a simplified wireline ordering experience for all sales reps selling SMB wireline products across all sales channels. Your goal is to leverage technology, advance system capabilities, remove ordering friction, and resolve issues that impact the experience. You will develop talents in structured problem solving, project and product management, cross‑functional teamwork, and powerful communication.QualificationsYou have the ability to break down problems into manageable pieces, applying data, customer insights, and creativity to develop well‑reasoned recommendations.“It isn’t possible” does not apply to you; you exhaust all optionswith out‑of‑the‑box thinking and creative solutions to build excellent experiences.Product Management or Project Management– You have experience managing all facets of a project, including risk management, financials, development and rollout of large‑scale initiatives.You are a partner,



fostering strong working relationships with peers to deliver effectively while maintaining a positive and fun working environment.Storyteller– You’re comfortable delivering a clear and succinct story to audiences at different levels.Combining your passion for technology, you love developing current creative solutions to tackle the toughest challenges.You bring curiosity to constantly improve the status quo, whether it is the way we work or the way we do things for team members and SMB owners.Great to haveBusiness or technical educational background (e.G., IT, engineering).5+ years of progressive and relevant work experience in product or project management.Managing vendor relationships.Prior experience in telecommunications.B2B experience – particularly in small and/or medium business segments.What we give back to youOpportunities to excel on high‑value, high‑visibility projects and recognition.Flexible work styles, with the ability to work in and out of the office.An organization that supports community giving.Competitive pay and benefits.A workplace that embraces teamwork, innovation and customer/community focus.Salary Range: $86,000 – $136,000Performance Bonus or Sales Incentive Plan: 15%Actual total compensation will be determined based on knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn’t match your expectations.Benefits include a comprehensive total rewards package, minimum 3 weeks of vacation, a flexible perks plan, a generous company‑matched pension and share purchase program, community‑giving opportunities, and career growth and learning & development opportunities.Note for Quebec candidatesIf knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.Accessibility & InclusivityTELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.#J-18808-Ljbffr

📌 Senior Product Manager - Smb Wireline Ordering & Channel Experiences - C$86,000 - C$136,000 A Year (Toronto)
🏢 TELUS Business Solutions
📍 Toronto