Overview
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Responsibilities

Take a proactive approach to discovering our customer’s needs and listening to understand what they are asking for

Process day-to-day transactions

Nurture rich, long-standing relationships

Contribute to the branch’s targets by identifying and fulfilling simple sales opportunities

Be a technology expert and share your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

In this role you will:

Build strong customer relationships and deliver excellent customer service

Uncover and solve customers’ needs

Explain complicated concepts simply

Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment

Demonstrate an eagerness to learn and determination to succeed

Qualifications

Have proven customer service skills through work or community involvement

Be willing to assist in a professional, friendly and efficient manner





Be available to work a flexible schedule

Be comfortable in easy sales situations

Have strong technical skills and the ability to promote digital and self-service banking options to customers

Benefits

The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers

A rewarding career path with diverse opportunities for professional development

Internal training to support your career growth and enhance your skills

An organization committed to making a difference in our communities – for you and our customers

Recognition and rewards for high performance, supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth

A competitive compensation and benefits package

Location
Goderich, Ontario, Canada

Equal Opportunity
Scotiabank is a leading bank committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.

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📌 Contract Customer Experience Associate - Goderich (15 Hours/Week) (Ontario)
🏢 Scotiabank
📍 Ontario