Job Overview
Reporting directly to the Box Office and FOH Manager, this role is responsible for supervising ushers, supporting the Manager prior to event set up and during events, specifically with regard to audience management and providing excellent customer service. The position requires working independently and with direction, and within a team environment. The candidate must work flexible hours, including weeknights, weekends, and holidays.

Key Accountabilities

Effectively and thoughtfully supervise ushering staff during events and event set up

Supervise staff breaks and distribution of resources to maintain a safe and welcoming environment for staff and attendees

Respond to customer inquiries and complaints; escalate issues as required

Perform all duties in accordance with the guidelines, practices, rules, policies, and procedures established by GCE, GCCT and Ticketmaster

Liaise with the Manager, FOH Supervisor, Management, and Ticketmaster to address logistical and technical issues, adapting to facilitate the orderly operation of the Arena throughout events

Demonstrate excellent customer service skills; respond professionally, promptly, and efficiently to customer service requests and needs

File various records and reports and perform related administrative clerical work as assigned

Demonstrate good judgment and make sound decisions

Assist in other duties as assigned by the Manager

Education and Qualification Requirements

Ability to take CPR and First Aid training if not currently certified

Understand and adhere to established policies and procedures, including emergency procedures, and familiarization with the location of exits and use of emergency equipment





Assist Front of House/Duty Manager with procedures for injuries, illness, etc.

Assist patrons with disability-related issues

Provide accurate knowledge to patrons regarding venue logistics (e.g., location of the ticket office, restrooms, phones, concessions, coat check, etc.) and general building details

Ability to read event tickets (visual acuity corrected to read as small as 11-font print) in dim lighting with the use of a provided flashlight

Ability to stand for long periods, sometimes throughout an entire event

Adhere to established dress code

Attend required training and meetings

Ability to lift 20 kilograms

Demonstrate good judgment and make sound decisions

Shows commitment to personal growth, development, and leadership opportunities

Proven written and verbal communication skills

Bilingual (English/French) is an asset but not required

Work Environment Considerations

Work within a 24/7 operation with ability to work flexible schedule when required (days, evenings, nights, weekends, and holidays)

Must be willing to submit to a criminal record check with results acceptable to the organization

Benefits

Inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success

Tools and technology needed to delight clients

Opportunity to work with and learn from diverse industry leaders

Freedom to innovate and support new and better ways to be successful

Environment that values diversity as a source of strength

No typical corporate job; work hard and have fun

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.

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📌 Usher Supervisor Part-time-GCT (Ontario)
🏢 Great Canadian Entertainment
📍 Ontario