Job Summary

Supervises Food and Beverage (F&B;)/culinary daily operations and monitors compliance with all F&B; policies, standards, and procedures. Assists in ordering F&B; supplies, cleaning supplies, and uniforms. Supervises staffing levels to ensure guest service, operational needs, and financial objectives are met. Manages day‑to‑day operations, monitors quality and standards, and meets customer expectations daily. Maintains the operating budget and verifies that standards and legal obligations are followed.

Candidate Profile
Education And Experience

High school diploma or GED and at least 3 years experience in food and beverage, culinary, or related professional area.

Or a 2‑year university degree in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major and at least 1 year experience in food and beverage, culinary, or related qualified area.

Core Work Activities
Assisting in Managing Day-to-Day Operations

Orders Food and Beverage supplies, cleaning supplies and uniforms.

Supervises daily F&B;/culinary shift operations and monitors compliance with all F&B; policies, standards, and procedures.

Supports and supervises an effective monthly self‑inspection program.

Operates all department equipment as necessary and reports malfunctions.

Supervises staffing levels to verify that guest service, operational needs, and financial objectives are met.

Encourages and builds mutual trust, respect, and cooperation among team members.

Develops specific goals and plans to prioritize, organize, and accomplish work.





Maintains the operating budget and verifies that standards and legal obligations are followed.

Celebrates and fosters decisions that result in successes as well as failures.

Communicates areas that need attention to staff and follows up to verify understanding.

Coordinates cleaning program in all F&B; areas (e.g., general clean), identifying trends and making recommendations for improvements.

Follows property‑specific second effort and recovery plan.

Maintains availability and is approachable to all team members.

Demonstrates knowledge of the brand‑specific service culture.

Providing Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Serves as a role model to demonstrate appropriate behaviors.

Manages day‑to‑day operations, monitors quality, and standards and meets customer expectations daily.

Takes proactive approaches when dealing with guest concerns.

Sets a positive example for guest relations.

Stays readily available/approachable for all guests.

Reviews comment cards and guest satisfaction results with employees.

Responds in a timely manner to customer service department requests.

Additional Responsibilities

Provides information to supervisors and co‑workers by telephone,



in written form, e‑mail, or in person.

Analyzes information and evaluates results to choose the best solution and solve problems.

Performs hourly job functions if necessary.

Extends professionalism and courtesy to team members at all times.

Maintains budgets, operating statements, and payroll progress reports.

Performs other duties as assigned to meet business needs.

E‑EO and Accommodation Statement

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Notification to Applicants: Delta Hotels Quebec takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905‑366‑5227 or email [email protected] and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.

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📌 Assistant Manager Food and Beverage Operations (Quebec City)
🏢 Delta Hotels and Resorts®
📍 Quebec City