Reception Team Coordinator

Location: Vancouver, BC
Compensation: $19.00 to $25.00 per hour, depending on experience

Responsibilities

Direct involvement in onboarding, orientation and training for new CSRs/Liaisons. Provides clear training objectives and timelines for acquiring skills.

Assistance with organization, leadership and roll‑out of hospital‑wide initiatives

Participates in the development of VAERC Standards of Care/SOPs

Participates in the development of VAERC Technical Training Manual

Creates an inspiring team environment and models a culture of open communication

Provides positive feedback and associate recognition frequently, in person or via Recognize App

Assists with identifying performance improvement opportunities, and provides support/training/skill development

When schedule permits, attends recruitment sessions at local educational institutions to discuss student opportunities at VAERC

Assists with maintaining hospital safety standards and brings concerns forward to the Health & Safety Committee

Ensures quarterly/bi‑annual CSR team meetings are scheduled and carried out in a timely manner

Submits a weekly in‑person or written update to senior leadership to address progress or needs to the CSR team

Administrative Duties

Produces CSR/Liaison schedules with advance notice, ensuring equal and fair rotations for all full‑time staff members and adequate coverage for time‑off requests. Works closely with other hospital schedulers to ensure adequate coverage.

With GM/AGM support, assists with candidate screening and interviewing via Workday job requisitions

Participates in hospital errands as needed





Follows VCA Canada policies and procedures as set out in the VCA Employee Manuals

Maintains the daily deposit tracking sheet, ensuring timely bank deposits and correcting register errors

Other duties as assigned

Job Specifications

Must possess CSR role status in good standing with VAERC

Must be able to work in a team setting with minimal supervision

Excellent communication, interpersonal and problem‑solving skills

Working knowledge of Microsoft Office suite, Outlook, Workday, Instinct, Financial Day End procedures, Moneris POS machines and cash handling skills

Read and follow MSDS sheets and adhere to Health & Safety guidelines for hazardous materials and radiation safety

Displays tact, diplomacy and complete confidentiality with colleagues, clients and fellow leaders

Is flexible in attitude and work habits

What We Can Offer You

RRSP Employer 5 % Match Program – saving for your future just got easier!

VCA Canada RRSP Student Loan – Ask us more!

A caring culture of Wellness and Appreciation

Medical Library; 2000+ journals, 600+ textbooks, research and more at your fingertips

Competitive wages and health/dental benefits

Chance to apply for a Veterinary Technician/Technologist scholarship (annual process)

Annual uniform allowance

Exceptional career development: there is room to grow here!

Referral Bonus Rewards

Opportunities to give back to your community through VCA initiatives

Generous personal pet care discounts

Extra perks like shopping discounts and cool wellness apps

VCA Canada is committed to providing an inclusive and diverse workplace and is an equal prospect employer. If you require any assistance, please let us know.

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📌 Reception Team Coordinator, Vancouver Animal Emergency & Referral Centre (British Columbia)
🏢 VCA Animal Hospitals
📍 British Columbia