Company Description
Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge; where the stunning Canadian Rockies are your backyard. Take your career to new heights while surrounded by breathtaking landscapes, world-class hospitality, and endless opportunities to explore. This is more than just a job, it’s a chance to live, work, and thrive in a place like no other. Join us and make every day an unforgettable adventure!

Job Description
We’re looking for a culturally fluent, experience‑driven Luxury Reservations Agent who understands that today’s luxury is personal, expressive, and effortlessly curated. In this role, you will manage multi‑property stays across Canada’s Western Mountain Collection, for a global clientele who value individuality, insider access, and seamless journeys over traditional formality. You are not just booking rooms; you are shaping experiences, connecting our hotels within the destination, and bringing a guest’s lifestyle to life across every touchpoint.

What You’ll Be Doing

Manage complex, multi‑property reservations, ensuring flawless coordination across all hotels within the destinations

Serve as a primary point of contact for high‑net‑worth guests, travel advisors, and concierge partners

Maintain a high‑touch service approach, anticipating needs and exceeding expectations at every interaction

Build long‑term relationships with repeat guests and travel partners

Book and enter room reservation requests using the Property Management System

Liaise with property teams (front office, concierge, sales) to ensure VIP recognition and special arrangements are executed





Other duties as assigned

Qualifications

Previous experience in luxury hospitality, reservations, or concierge services

Proven experience handling high‑net‑worth or VIP clientele

Robust understanding of luxury hotel brands, destinations, and global travel trends

Discretion and professionalism when handling sensitive guest information

Exceptional verbal and written communication skills

Proficiency in reservation systems Opera Cloud & Microsoft Office applications is an asset

Visa Requirements
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Job Perks & Benefits

Starting rate of Pay: $26.21 per hour

Subsidized staff accommodation assistance provided

One complimentary meal per shift in our staff cafeteria

Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties worldwide

Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise & Whistler (subject to availability)

Comprehensive wellness platform for employee mental health and wellbeing support

Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Fairmont Jasper Park Lodge Golf Course

Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events

Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,700 properties with Accor

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📌 Multi-Property VIP & Luxury Reservations Specialist (Alberta)
🏢 Fairmont Hotels and Resorts
📍 Alberta