The Client Advisor is responsible for providing exceptional client experience and product knowledge to drive individual and store sales targets and KPI’s. Acting as a brand ambassador, the Client Advisor builds strong and lasting client relationships and upholds the TOM FORD identity and values increasing engagement and client loyalty.

Tasks & Responsibilities

Work closely with Store Leadership to achieve Daily, Weekly and Monthly sales targets

Generate and manage individual, high-volume sales business and achieve individual sales goals

Source, recruit, develop and maintain client book

Track and grow spend of existing client network

Manage regular client outreach, consignment, and appointment setting

Follow-up on client purchases, alterations, deliveries, special orders, MTM fittings, client specific requests

Maintain strong product knowledge of current and past collections at all times

Provide product and client feedback to Store Leadership and Merchandising team

Deliver outstanding service to TOM FORD clients

Maintain an active presence in the local community; keep informed about major events and client activities





Adhere to company policies and procedures at all times

Create high energy and a positive work environment

Job Requirements

3-5 years of retail sales experience required; preferably in a luxury environment

Solid entrepreneurial spirit and initiative

Deep knowledge of the luxury industry with a high level of fashion sensitivity

Strong interpersonal, communication, organization, and follow‑through skills

Ability to excel in a fast paced, high energy and a positive work environment.

Availability to work during Store hours of operation, including nights, weekends, and holidays, as needed

Must be able to operate all equipment necessary to perform the job, including Microsoft Excel, Word, PPT and Microsoft Teams, POS and phone systems, cash register and all other office equipment as needed

Ability to lift or carry (pushing/pulling) up to 25 pounds (or more).

Ability to bend, stoop, reach or squat to handle and stock merchandise

Ability to stand or walk for long periods (4-6 hours)

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📌 Client Advisor (Ontario)
🏢 TOM FORD FASHION
📍 Ontario