Position Overview
The Technical Services Representative plays a key-role in the operations as he/she set up, operating and dismantling audio visual equipments.

Key Job Responsibilities

Setting up, operating, and dismantling audio visual equipment at events as assigned.

Servicing trade shows, hotel conventions, and staging events.

Verify completed purchase orders and that all required equipments were prepared.

Loading and unloading trucks; requires to lift heavy equipment.

Climbing stairs and ladders.

Perform various control testings and troubleshoot equipments before the assigned event.

Sitting for lengthy periods to operate equipment in meeting rooms (could be at least four hour stretches lasting all day).

Walking during trade shows.

Driving defensively – cube vans and panel vans.

Driving long distances (or as a passenger).

Handling equipment with care.

Complete reports on events as per company procedure.

Representing the Company in a professional manner.

As required, act as Lead TSR which consists of coordinating a team of TSR and freelancers and act as the in office resources for the client and operations department.

Perform other duties as assigned.

Job Qualifications

High School diploma combined with a minimum of 2 years experience in a similar position or a post secondary diploma in a relevant domain.

2-3+ years of customer service or hospitality experience is preferred.

2-3+ years of audio visual experience is required.

Set up knowledge of the following equipment is required:

Portable Sound Systems (speakers, mixers and equalizers)

Wireless Microphones

Audio Cassette and CD Players

LCD Data Projectors and Monitors

Computer Interfaces and Switchers

Betacam and VHS Players

Large Projection Screens and Scaffold towers

Industrial Video Cameras

Video Lighting EquipmentSimultaneous Translation Equipment

Fastfold Screens

Cameras

Risers/Staging





Strong Client Service and interpersonal skills.

Professional Appearance and behavior.

Able to work under pressure with tight delays.

Analytical and problem resolution skills.

Organizational Skills.

Valid driver’s license.

Competencies (by Core Values)

Deliver World Class Service

Hospitality

Ownership

Do The Right Thing

Instills Trust

Safety Conscious

Drive Results

Action Oriented

See The Big Picture

Tech Savvy

Value People

Communicates Effectively

Hourly Pay
$22.55

The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.

Work Environment
Warehouse

Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by ENCORE based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio visual equipment and electrical components. Working times may include irregular hours and on‑call status including days, evenings, weekends and holidays.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

#J-18808-Ljbffr

📌 Technical Services Representative, Metro Toronto Convention Centre (Union) (Ontario)
🏢 Encore Global
📍 Ontario