Duty Manager - Mountain Check-In - Winter 2026/27
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Big White Ski Resort
Kelowna, BC V1P1P3, CAN

Description
MOUNTAIN CHECK-IN DUTY MANAGER – Full Time Seasonal
Work in the mountains with us!
Big White Ski Resort, or simply Big White, is a mountain resort located 56 km southeast of Kelowna in the Southern Interior of British Columbia. Just 45 minutes away from the town of Kelowna, Big White offers a unique opportunity for those who want to live, work, and explore in some of the most amazing natural attractions and activities Canada has to offer. Boasting 16 lifts, Western Canada’s largest resort night skiing area, 119 runs, North America’s highest outdoor skating rink, and a ski-in/ski-out village, it’s easy to see why we are Canada’s Favorite Family Resort!

Our Mission Statement is "To go the extra mile to ensure our visitors enjoy a memorable alpine experience in a positive, safe and friendly environment."

If this sounds like your kind of workplace, you love the outdoors and are passionate about sharing an amazing Canadian experience with our guests from around the world, then we want you to join our team!

Job Description:

As part of the Mountain Check-In Front Desk Team , you are the face of the resort; you will greet and register guests from all around the world. The 24-hour desk is the hub of our condo accommodations department, and is consistently busy with direct and group arrivals. We are looking for someone who can provide our guests with friendly, productive and professional customer service while working in this fast-paced environment.

As a Duty Manager , you are responsible to lead and direct the Front Desk team to aid in the smooth operations of the Front Desk and to ensure that we are providing our guests a level of service that exceeds their expectations.

Responsibilities of this position include but are not limited to:

Assist in training new hires

Supervise Front Office staff, including Front Desk, Drivers,



Night Auditors & Bellpersons ensuring a high level of customer service is maintained at all times

Ensure a professional appearance is maintained by yourself and all staff

Participate in and pass our Driver Training Course

Uphold and enforce company policies

Handle all guest interactions with the highest level of hospitality and professionalism

Troubleshoot all guest issues / problems, determine resolves and process all guest compensation issues

Ensure accurate information is provided to all clients with respect to all Big White and Big White Central Reservations products

Conduct Direct, Travel Trade and Group guest check in and check outs following all correct procedures

Make walk-in reservations ensuring all bookings made adhere to Big White Central Reservations payment and cancellation policies

Take cash, credit card and debit card payments when necessary

Answer and direct a high volume of incoming calls in a professional and consistent manner

Assist guests with all questions and reasonable requests, keeping up to date on all current mountain events and conditions

Ensure high level of customer service is maintained at all times with genuine care to attention and detail

Handle all guest interactions with the highest level of hospitality and professionalism

Assist shuttle drivers with guest and luggage pick up and drop off

Build a strong relationship with all departments, including Call Centre, Groups, Transportation, Housekeeping, Maintenance and Owners Relations

Fulfill tasks in a time sensitive manner

Follow all Health & Safety protocols and procedures

Work with Management to access and improve procedures and policies





Develop a good understanding of village layout and be able to give directions to all units in rental pool and amenities on mountain

Ensure Front Office and Lobby area is clean and tidy at all times

Any other reasonable requests made by a Central Reservations Manager

Ideal Candidate:

Previous Management or Supervisor experience

Reliable and responsible

Quick thinker and strong ability to problem solve

Strong complaint handling and resolution skills

Detail orientated

Professional appearance and manner

100% guest service oriented, having excellent people skills

Energetic and upbeat personality, contributing to the to the positive work atmosphere

Job Specifications:

Must have full-privileged BC driving license (no L’s, N’s or P’s) or be willing to obtain one

Must have had a driving license for 3 years with a clean driving record

Full-time - working up to 40 hours per week

Must be available to work a variety of shifts, including mornings, nights, weekends and holidays

Wage - $22.50 per hour

Staff accommodation may be available for approved applicants

Must be legally entitled to work in Canada

Ability to work well under pressure in a fast-paced environment, handling high volumes of challenging guest-related interactions with professionalism

Perks from Day One!

Free Winter Season Pass providing unlimited riding at Big White!

Free and discounted lift tickets for Family and Friends

Free ski and snowboard lessons

Free and discounted Lift tickets at other approved Mountain Resorts

Free access to the staff fitness facilities (weight room and aerobics room)

Family & Friends discounts in our accommodations

Discounts at Big White operated restaurants

Discounts in our retail stores

Discounts on rentals

Ongoing Employee events, incentives & recognition

Physical Demands:

Must be able to help out in all aspects of housekeeping and cleaning of common areas

Must be able to assist with moving luggage

Must be able to shovel snow/ice

Must be able to deal with difficult guests

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📌 Duty Manager - Mountain Check-In - Winter 2026/27 (British Columbia)
🏢 BIG WHITE CENTRAL RESERVATIONS
📍 British Columbia