Qualifications
Ever wondered what it’s like behind the bubbles? Lush careers

Lush North America has created fresh and handmade cosmetics for 20 years across Canada and the US. We are committed to fair trade sourcing, sustainable communities, and giving back through our Charity Pot Program.

We Offer:

A fun and funky store atmosphere where individualism is encouraged

A 50% discount off all products

An unconventional retail structure to support entrepreneurial spirit

Growing from within as Lush promotes from within

As Assistant Manager, you will apply Lush’s Leadership Practices in all interactions: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, Live with Purpose.

The ASM supports the Shop Manager as needed in all business areas and may take on Manager duties to ensure a strong customer experience, staff experience, shop operational excellence, and sales performance.

Customer Service: collaborate with your team to exceed daily sales goals and create an inclusive customer experience.

Building the Brand: educate customers and staff on brand values and position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging.

Product Passion: deepen product knowledge and make informed recommendations.

Driving Sales: understand metrics, budgets, and reports and influence them through actions on the floor.

Lead Fearlessly: support your team on the sales floor, solve problems, and motivate to meet goals.

Grow Talent: focus on your development, seek feedback, coach and elevate skills, and support team growth.

Be Real: communicate needs and feedback and adapt to business needs.

Live with Purpose: engage the team to inspire and build relationships aligned with brand values.

Recruitment and Selection: assist in staffing through networking, hiring, and succession planning.

Staff Development:



collaborate on plans to improve engagement, retention, performance, and DEIB practices.

Operational Excellence

Policies and Procedures: support managers to maintain opening/closing standards, product integrity, respectful workplace, health and safety, and daily communication. Stock and Inventory: train the inventory team to follow stock standards and rotation, manage ordering within budget.

Visuals and Merchandising: maintain a clean and appealing environment and follow merchandising standards to drive sales.

Scheduling, Time and Attendance: ensure appropriate staffing levels at peak times, allocate breaks, and maintain payroll accuracy.

Qualifications
Required:

1–3 years managing or supervising in a retail setting

Excellent listening and communication skills

Analytical, critical thinking, and troubleshooting skills

Excellent organization and time management

Strong customer service, supervisory, and sales skills

Knowledge and interest in skincare, natural beauty, and ethical business

Ability to work flexible hours including holidays, evenings, and weekends

Preferred:

Experience with consultation-based customer service models

Ability to train staff through positive coaching and feedback

Proficient in Excel and Microsoft Office; adaptable to other systems

Basic HR skills in hiring, scheduling, training, and performance management

Experience in cross-cultural collaboration and DEIB or social justice training

Fluency in Spanish, French, or other languages

Equal Opportunity
Lush North America supports equal opportunity employment for all applicants regardless of religion, race, color, gender identity or expression, sexual orientation, ancestry, ability, or other characteristics protected by law.

Compensation

$47,750 CAD

Note: This description reflects the role and responsibilities as understood at the time of posting. EEO statements apply where required by law.

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