In this role, you will adjudicate animal health claims in compliance with the policy terms and conditions. You will also provide expert guidance to cross‑functional teams to facilitate attainment of profitability targets.

What can you expect in this role?

Assess eligibility of claim conditions based on policy wordings

Assess claims and requesting medical records for review in association with claims

Assess requests for Pre‑Authorizations and Pay Practice Direct claim forms and determining outcome of disallowance or approval

Provide support of decisions and guidance on product and claims adjudication for Insurance Advisors and Territory Managers

Provide support and guidance to veterinary practices through the Vetline

Collaborate with channel partners and customer policy holders to obtain information for claims submissions and adjudication

Provide support to customer and channel partner enquiries in regard to claims submissions and conducting post‑claims customer surveys to strive toward improving Net Promoter Score

Draft customer correspondence and documents of insurance

What do you bring to the role?

Animal Health Technologist (AHT) designation or equivalent combination of education and experience.

Previous veterinary clinic experience.

Bilingual and English‑speaking candidates are welcome to apply.

Salary Range: $45,000- $74,300





Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.

What’s in it for you?

Company share ownership program

Incentive Program – Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.

Pension and savings programs, with company‑matched RRSP contributions

Paid volunteer days and company matching on charitable donations

Educational resources, tuition assistance, and paid time off to study for exams

Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents

Wellness and recognition programs

Discounts on products and services

Background checks
This role requires successful clearance of background checks (including criminal checks and leadership references).

At Definity, inclusion, diversity, and equity aren’t just "nice to have" — they’re essential to our success.

Our inclusive work workplace welcomes diversity and supports accessibility.

If you require accommodation at any time during the recruitment process, please let us know by contacting [email protected].

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📌 Representative, Petline Claims (Manitoba)
🏢 Definity Financial
📍 Manitoba