As a Team Member and Hospitality Ambassador at Tim Hortons, your top priority is providing an exceptional guest experience through the delivery of outstanding products and service. Whether you are the very first person our guests encounter or produce the best-loved bakery items, you will have the opportunity to create lasting impressions.

Responsibilities

Greet guests warmly within 5 seconds at the front counter and drive-thru

Deliver consistent service using the S.E.T. principles — Smile, Eye Contact, Thank You

Ensure order accuracy by repeating orders back to guests and marking beverage lids correctly

Prepare all products following the Always Fresh procedure and operational guidelines

Handle guest concerns professionally using the Make It Right approach

Monitor and record product temperatures in the Time & Temperature Log

Maintain cleanliness of front counter, drive-thru, dining room, and exterior





Follow all health and safety legislation, sanitation procedures, and safe work practices

Communicate product and showcase needs to ensure proper availability

Requirements

Strong guest service mindset and positive attitude

Ability to multi-task efficiently in a fast-paced setting

Attention to detail in following preparation procedures and order instructions

Knowledge of or willingness to learn health and safety and food handling practices

Reliable and punctual with good communication skills

Positive attitude, reliable work ethic, ability to multi-task in a fast-paced environment, and willingness to follow all operational, sanitation, and health and safety standards.

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📌 Team Member - Customer Service Excellence (Ontario)
🏢 Tim Hortons
📍 Ontario