Be a key player as a Technical Support Engineer, tackling challenging problems in a high-impact hybrid role. Deliver exceptional support to clients and enhance incident response strategies.

This position will help build a strong Support team, focusing on resolving complex technical issues via various communication methods. You will take ownership of customer problems, provide essential feedback to product teams, and continuously improve your technical knowledge. Your role ensures swift and effective solutions for critical situations faced by businesses.

Key Responsibilities:
• Manage incoming requests and troubleshoot issues effectively
• Provide explicit communication and timely updates to clients
• Escalate advanced technical issues to specialized teams




• Gather insights for FAQs and troubleshooting guides
• Collaborate on product improvements driven by customer feedback

Requirements:
• Bachelor’s degree in relevant field or equivalent
• 3+ years in a tech support capacity, ideally in SaaS
• Strong problem-solving and analytical skills
• Excellent communication for technical and non-technical users
• Familiarity with ticketing systems and cloud integrations

Enhance operational reliability by providing superior technical support, ensuring client satisfaction in a transformative incident management environment.
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📌 Dynamic Technical Support Engineer withB SaaS Expertise (Ontario)
🏢 Rootly
📍 Ontario