Overview
Join to apply for the Medical Office Assistant-TH role at TELUS

Location : 175 avenue Stillview, Pointe-Claire, H9R 4S3

Status : Full-time (37.5 hrs/week)

Schedule : Monday to Friday - must be flexible from 8:00 am until 6:00 pm

Create Exceptional Customer Experiences

Join our team of dynamic professionals dedicated to providing efficient, confidential, and flawless service delivery. Can you successfully navigate a quick-paced environment? Are you organized, methodical, and able to multitask? Read on!

Here’s the impact you’ll make and what we’ll accomplish together

Our medical clinic (GMF) is at the heart of the patient/clinician relationship. You facilitate the appointments between physicians and their patients by supporting all pre- and post-visit clinical activities. You interact with patients and various service providers such as hospitals, clinics, laboratories, pharmacies, and insurance companies to finalize files within the prescribed time frame. You will collaborate with all team members to maintain excellent service. You are an expert in the operational processes of the clinicians under your responsibility.

Here’s How

Responsibilities

Handle incoming calls and emails of the physicians in your care

Respond to various client requests with courtesy, confidentiality, and professionalism

Make inquiry calls to hospitals and clinics

Contact patients to obtain or communicate information

Manage physicians' schedules

Perform tasks transmitted via the electronic medical record (EMR)

Prepare and coordinate insurance files

Forward documentation to patients (requests,



references, forms, etc.)

Greet patients and direct them to the appropriate service

Coordinate patient’s appointments; schedule, reschedule, and cancel appointments

Perform billing for non-insured services

Communicate and collaborate with different departments internally to optimize process and service delivery

Provide administrative and clerical support to ensure the efficient operation of the clinic

Respecting and Following the company policies and protocols

Qualifications

High school diploma

1-2 years of experience in a similar position or in office work

Experience in the medical field

Secretarial/Medical secretarial training

Bilingualism (spoken and written)

Good knowledge of Microsoft Office (Outlook, Excel, Word), computer skills

Thorough, methodical, detail-oriented, self-directed and organized

Ability to adapt in a constantly changing environment

Focused on excellence in customer service

Courtesy, empathy and discretion

Demonstrated teamwork

By applying to this role, you understand and agree that your information will be shared with TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

Details

Seniority level: Not Applicable

Employment type: Full-time

Job function: Health Care Provider

Industries: IT Services and IT Consulting, Telecommunications, and Utilities

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📌 Medical Office Assistant-TH (Quebec City)
🏢 Telus
📍 Quebec City