Our spectacular Eldorado Resort is situated right on the shores of Okanagan Lake, a few kilometers south of the William R. Bennett bridge. Eldorado Resort consists of Hotel Eldorado, Manteo Resort, and the Eldorado Yacht Club, with world-class amenities including multiple dining outlets, fitness centres, indoor and outdoor pools, boardwalk, pickleball court, and a private beach.

If you are looking for an exciting and rewarding opportunity to showcase your talent and join a team that brings out the best in each other, then we want to hear from you! Our beautiful lakeside property offers a wide range of exciting career opportunities. We offer competitive earning potential, employee discounts on water sport rentals, discounted food & beverage at all our Argus Hospitality Group owned restaurants and hotels, fun social events, and outstanding colleagues!

Under the guidance of the Front Office Manager, the Guest Services Agent (GSA) will be responsible for providing courteous, prompt, professional and attentive service up to hotel standards at all times. The GSA is expected to go above and beyond to ensure that guests experience our singularly unique lakeside hospitality.

What will you be doing?
You will be responsible for performing the following tasks to the highest standard:

Consistently provide a high level of customer service to all guests and crew

Ensure an efficient reception experience for guests, including check in/out, and complete audit procedures as required

Accommodates any special requests whenever possible.

Communicates information to the appropriate hotel personnel/departments

Works closely with the Housekeeping Department on room status reports

Maintains guest room key storage and supervises access to internet





Ensure duty managers are kept fully aware of any relevant feedback from guests and other departments

Achieve positive outcomes from guest requests in a timely and efficient matter

Demonstrate knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge as necessary to perform daily duties

Maximize room occupancy and practice up-selling techniques to promote hotel services and facilities

Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with hotel credit policy

Accurately notes and enters guest parking passes (seasonal)

Comply with hotel security, fire regulations and all health and safety legislation

Act in accordance with policies and procedures when working with front of house equipment and property management systems

Follow company policies and procedures

What are we looking for?

Previous experience in a customer-focused industry

Previous experience in a hotel/front desk role, knowledge of OPERA property management system, an asset

Positive attitude and excellent communication skills

Commitment to delivering a high level of customer service

Excellent grooming standards

Ability to work on your own and as part of a team

Ability to stand for long periods of time

Competent level of computer proficiency

Ability to work flexible shifts, including evenings, weekends and holidays

Perks

Employee discounts on accommodations, dining, and more at our sister properties

An excellent work environment, with a focus on staff recognition and teambuilding

Room for growth and development

Don't miss this exciting opportunity to join our Eldorado Resort family!

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📌 Seasonal Guest Services Agent (British Columbia)
🏢 Eldorado Resort
📍 British Columbia