Position Summary
The Stewarding Supervisor will be responsible for all Stewarding operations of the Stewarding department and monitoring all aspects of cleanliness and health standard.

Duties & Responsibilities

Recognizes and greets all guests and team members first

Provides exceptional and professional service to our guests and team members

Ensures the well‑being of our guests and team members by being alert to and reporting potential hazards

Models all Deerhurst Resort Standards while caring for the guests, co‑workers and owners

Comfortable making responsible decisions and develops recommendations for effective problem solving

Develop and continue to build strong team relationships within the department and inter‑departmentally under the direction of the Steward Manager

Work closely with outlet leaders to maintain adequate levels of china, silver and glass par stock levels in all outlets

Plays an active role in the recruiting process, departmental orientation and training of new associates

Assist in monitoring and striving to exceed budgetary guidelines

Follow up with Supervisors to ensure adequate training has been provided to associates

Provides daily coaching and development to the Stewarding Supervisors and Associates

Assist in the operations of the Stewarding department to ensures friendly, courteous and efficient service is extended to all guests/associates

Reviewing daily; Schedule business levels vs. Departmental staffing requirements

Update Banquet Event Orders to ensure proper guest needs/requirements

Completing quarterly inventory checks to ensure adequate supply of tools, chemicals etc.

Effective and clear communication to all departments required

Assist the Chief Steward to seek new ways to raise the bar for best practices

Aids Chief Steward to ensure positive team member moral is maintained and the Associate Opinion Survey Action Plan is achieved





Ensure that all H&S; incidents are dealt with in a timely manner and prevented in the future

Follow and provide all hotel Health & Safety requirements; Personal Protective Equipment, Safe Work procedures

Promote, communicate and adhere to all Environmental standards put out by the resort

Follow up to ensure all duties have been completed to standard

Ensures support of the Open Door Policy

Performs the tasks of other Stewarding roles as required

Provides support to Security and/or Team Leaders by communicating any unusual situation or person/s

Provides support per the Emergency Response Plan as directed by the Chief Steward, Duty Manager and/or Senior Leader on‑site

Managing and scheduling monthly departmental meetings and training sessions

Completes all other duties as assigned

Skills, Abilities & Attributes

Guest oriented with a sincere, helpful, caring and friendly personality

Able to work well and lead others

Able to take initiative within given guidelines

Pays precise attention to detail, order and cleanliness

Has exceptional energy, flexibility and professionalism

Enjoys offering exceptional service and meeting the needs of others

Able to train and use cleaning chemicals to maintain sanitation standards

Able to adapt in a fast pace, constant changing workplace within a dynamic work schedule

Able to maintain composure and objectivity

Able to identify problems and make corrections for improvements

Is flexible with their schedule, primary will work day shift or as business levels require

Able to move up and down stairs frequently

Able to occasionally work outdoors in seasonal temperatures

Able to stand, lift, carry & move constantly 11 to 29 pounds, frequently 30 to 49 pounds, occasionally 50 to 75 pounds

Education & Experience

High School diploma is an asset

A valid Ontario drivers license and clean driving record is required

Current sanitation certificate is required

WHMIS certification an asset

Previous leadership experience is required

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📌 STEWARDING SUPERVISOR (Ontario)
🏢 Freed
📍 Ontario